Senior Human Resources Business Partner

JOB DETAILS

Job Title:
Senior HR Business Partner

Location:
Remote

JOB DESCRIPTION:

We're looking for an experienced and strategic HR Business Partner to support our growing team in the Philippines. This role will serve as a trusted advisor to both local and U.S.-based senior leaders. You'll partner closely with U.S.-based managers and our global People team to shape and deliver people strategies that enable team performance, engagement, and growth.

We're looking for someone who brings a thoughtful mix of local HR expertise and a global mindset with the confidence to share their perspective, flag concerns early, and engage directly with leadership when issues arise. This isnt a reactive or behind-the-scenes role. We need someone who is proactive, comfortable advising senior leaders, and able to influence decisions with insight and clarity.

RESPONSIBILITIES:

Strategic HR Partnership

• Act as a thought partner to U.S. and Philippine-based senior leaders on organizational health, team performance, succession planning, and employee experience.
• Be proactive in surfacing issues and trends to leadership dont wait to be asked. Speak up when something isnt working, and bring forward thoughtful solutions.
• Offer candid, informed guidance to leaders, with the confidence to challenge assumptions and help shape better people decisions.
• Advise on performance issues including performance improvement plans (PIPs), Notice of Decision (NOD) coordination, and employee exits.
• Support culture development and employee engagement efforts using feedback from tools like the annual engagement survey.
• Lead the annual performance calibration and review process for the Philippines team, including training and reporting.
• Identify talent gaps and help drive local action plans for succession planning and retention, especially for employees flagged as below delivering.

Employee Relations and Compliance

• Provide expert guidance on Philippine labor law and HR best practices to U.S. stakeholders.
• Manage sensitive employee relations issues end-to-end, including investigations, disciplinary procedures, and documentation.
• Ensure compliance with employment laws and company policies.

Operational & Advisory Support

• Regularly engage with team members to assess morale and surface issues.
• Coordinate and lead quarterly employee town halls or engagement sessions.
• Run and analyze reports in HRIS tools (e.g., Sprout, Rippling) to support business and people decisions.
• Participate in leadership and team meetings to provide insights and align on team priorities.
• Support policy updates and creation in partnership with functional leaders and the broader People team.

Talent Acquisition Leadership

• Partner with hiring managers to define role needs, write job descriptions, and align on hiring profiles.
• Manage relationships with local RPO agencies as needed.
• Source and screen candidates and help close offers in collaboration with managers and the Talent team.

People Projects and Events

• Co-lead bi-annual leadership on-site planning and execution.
• Organize and oversee local events and culture-building activities.

QUALIFICATIONS

• 6+ years of progressive HR experience, including at least 3 years in a true HRBP capacity.
• Proven experience partnering with U.S.-based leaders and collaborating with a global HR team.
• Demonstrated confidence and sound judgment when advising leaders comfortable sharing your perspective, even when it challenges the status quo.
• Proactive mindset with a strong sense of ownership; you dont wait for direction you reach out, raise issues early, and follow through.
• Experience supporting full-cycle recruitment and working with third-party recruiting partners or agencies.
• Experience in a BPO, tech, or high-growth international environment preferred.
• Deep understanding of Philippine labor law and HR best practices.
• Strong communicator with the ability to build trust across time zones and cultures.
• Calm and approachable demeanor that helps de-escalate situations and support thoughtful decision-making.
• Familiarity with systems like Sprout, Rippling, or similar HR platforms.
• Passion for people and a practical, balanced approach to solving problems.