Senior Account Manager

17 hours ago

Manila, National Capital Region, Philippines Contego - Global Talent Solutions Full time $104,000 - $130,878 per year

The Role

  • Point of contact for client stakeholders for all POS/Premium related project including leading all ongoing monthly / quarterly client performance reviews
  • Work collaboratively with senior client stakeholders to identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus and alternative POS/Premium development in order to deliver value and enhance ROI for our clients
  • Devising and delivering all internal and external process enhancements to ensure excellent service delivery of our outsourcing procurement model and achievement of all operational KPIs / satisfy all contractual obligations
  • Working closely with the RAD to identify growth opportunities and the negotiation of new projects for any expansion
  • Communicating and managing different vendors to fuflill client's needs up to their expectation
  • collaborating with internal departments to facilitate client fulfilment
  • acting as a client advocate with a focus on improving the buyer experience
  • resolving complaints and preventing additional issues by improving processes

Requirements

  • The ideal candidate would have 5+ years' experience working at a senior level within an outsource client partnership model within an FMCG marketing services agency / aggregator management environment
  • Strong experience in the POSM /Display industry
  • Extensive experience in engaging and influencing cross functionally, particularly across multiple FMCG client brand teams and procurement teams
  • Proven experience in driving top-line revenue growth and margin enhancement
  • Excellent written and verbal communication skills – Tagalog and English
  • Strong project management skills
  • Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients
  • Problem solving and the ability to identify and clearly present solutions
  • Team player that leads by example

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