Channel Manager
2 days ago
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Position Title: Channel Manager, Channel Development
Job Summary:
Owns specific journeys in digital retail channels and is responsible and accountable for the end-to-end design and development activities for retail digital channels. Ensures new features and enhancements provide value to customers, compliant to guidelines, are based on customer-centric designs and are delivered on time.
Channel Development
- Captures scope, relevant business value of asks and helps in prioritization of projects in the roadmap accordingly
- Prepares Requests for System Change (RSCs), including documentation of business requirements and proposes high-level flows
- Creates UI wireframes/ prototypes based on the most customer-centric flows
- Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
- Creates workplan in coordination with various partners like IT, Fraud, Infosec and ensures timely implementation
- Participates in user research activities/ surveys to ensure alignment of requirements with customer needs and desires.
- Develops policies and procedures related to digital retail channels
- Coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
- Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
- Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
Risk Management & Compliance
- Participates in the regular review, monitoring and assessment of the business unit's process, risk and controls
- Reports potential and actual risk events effectively and in a timely manner
- Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations) until closed
Strategic Planning, Budgeting, Administration
- Recommends business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.)
- Familiar with analytics tools and can make suggestions based on data
- Spearheads special projects for the business unit, as assigned by the Department Head or Channel Development Lead
- Supports Platform Management in resolution of issues, marketing activities
Qualifications:
- At least a Bachelor's degree in Business, Finance, or Information Technology course
- Certifications in relevant topics (user experience, design thinking/ human centered design, project management, agile delivery, etc.)
- At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up
- Future-looking, tech and digital trends enthusiast
- With product or channel development, user experience design, user interface (UI/UX), or agile project management experience
- Creative and with good communication, presentation & negotiation skills
- Attention to detail and can express thoughts systematically & clearly
- Proficient and skilled in digital tools (Excel, Powerpoint, Word, Jira, Figma, , Google Analytics, PowerBI, or equivalent)
OTHER DETAILS:
Unit: Consumer Business Sector/ Digital Channels and Management Department
Work Location: MCC Center Ayala Avenue, Makati City
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