IT Support Technician

15 hours ago

Manila, National Capital Region, Philippines Kalutasan, Inc. Full time ₱1,080,000 - ₱1,440,000 per year

IT Support Technician Wanted – Join a Fast-Moving MSP Team

100% Remote | Paid Certifications | 15 Days PTO

About Us

We're a US-based Managed Service Provider (MSP) supporting a wide range of clients with diverse technology environments. With over a decade of experience building high-performing global teams, we know what it takes to empower great techs—and we invest in their success.

As we grow, we're looking for skilled IT professionals to join our remote helpdesk team. If you've worked in an MSP before, love solving tough IT problems, and want to grow fast—this could be the perfect fit.

What You'll Do

• Resolve support tickets across Windows, MS365, networks, and more

• Work with experienced engineers and team mentors

• Support end users via remote tools and documentation

• Use industry-standard tools like NinjaOne, ConnectWise, or Kaseya

• Stay sharp in a fast-paced, multi-client MSP environment

What We're Looking For

• 1+ year of experience working in an MSP

• Familiarity with RMMs and PSAs (Datto, N-able, HaloPSA, etc.)

• Ability to close 10+ tickets/day consistently

• Clear, confident English communication skills (spoken & written)

• Hands-on experience with Microsoft 365 (Azure AD/EntraID, SharePoint, Defender, OneDrive, Copilot)

Nice-to-Haves

• IT certifications (CompTIA, Microsoft, etc.)

• Firewall, VPN, or cybersecurity experience

• GPO setup and Active Directory administration

• Virtualization skills (Hyper-V, VMware)

Perks & Benefits

Great pay – based on your experience and output

Career growth – exposure to modern tools, security, and cloud tech

Paid certifications – we cover study materials + up to 3 certs/year

Remote work – 100% work-from-home

Generous PTO – 15 days in your first year

Location

Remote – Applicants must reside in the Philippines

How to Apply

Apply through this link:

In this link, you will:

• Answer a few screening questions

• Upload your resume

• Create/submit a short video answering a few questions

Please note:

Around 10 minutes after submitting, you'll get an email confirming your application. That email will contain a short tech test (less than 15 minutes) to assess your skills—this is required to move forward. Please check your inbox and submit the test ASAP so we can continue the process.

Once completed, we'll review your qualifications and schedule interviews as needed.

Job Types: Full-time, Permanent

Pay: Php90, Php120,000.00 per month

Benefits:

Pay raise

Work from home

Work Location: Remote

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