Remote Support Technician

1 week ago

Manila, National Capital Region, Philippines Liverton Limited Full time ₱25,000 - ₱50,000 per year

1.0 Company Overview

Liverton Technology Group is a New Zealand-owned technology company offering innovative software products for both local and international markets. We specialize in large-scale enterprise solutions, including Application Support, Self-Service, Automation, Networking, and Locking Security.

In 2019, Liverton became the exclusive New Zealand distributor of Assa Abloy Global Solutions electronic locking systems. We also launched Wayver, focusing on cashless payments for festivals and expos.

Our clients include some of the largest global hospitality brands, making us a fast-growing business in exciting sectors.

________________________________________

2.0 Role Overview

We are seeking a Remote Customer Support Technician to answer calls at our Service Desk talking directly to our valued customers. You are to provide Level 1 and Level 2 technical support. Software, application and network support (troubleshooting, installation, and maintenance) This role will be focused on regular, after-hours support and may include shift work as required. You are tasked to resolve issues remotely if possible. During down time you are to focus on updating and managing workloads independently.

Located in Auckland and reporting to the IT Service Manager, this role will involve exposure to:

• Software application support

• Liverton self-service technology (Mobile, Web, Kiosks, application support)

• Vingcard Elsafe (Electronic Locking Systems)

• Hotel network Wi-Fi and infrastructure

• ISP and networking technologies

This is a great opportunity for a Remote focused Support Engineer passionate about IT software, infrastructure and customer service.

________________________________________

3.0 Technical Skills

We require a strong understanding of IT systems, software and networking. The ideal candidate should have:

• Minimum of 2+ years technical customer support expertise;

• Software application support (Troubleshooting, by reviewing logs)

• Some basic JAVA application support (understanding of how an API works)

• Knowledge and understanding of hotel PMS systems, Payment systems

• Support across Linux, Mac, and Windows

• Software support for both cloud based and on-premise experience

• Familiarity with internet technologies

• Experience with trouble shooting network hardware (routers, switches, firewalls, Wi-Fi)

• Knowledge of TCP/IP, DNS, DHCP, VLANs

Beneficial, but not required:

• Experience with electronic locking systems (e.g., Vingcard Elsafe)

• Familiarity with building automation systems and energy management

________________________________________

4.0 General Job Requirements

Key responsibilities include:

• Remote customer support

• Supporting business operations (e.g., Following up on support requests. Dealing with Network outages. Upgraded and updated custom software following guides)

• Proactive monitoring of network and servers

• Occasional support for locking systems and automation technologies

________________________________________

5.0 Personal Attributes

We are looking for a self-driven, problem-solving technician with:

• A customer focused attitude

• Excellent command of written and spoken English;

• Strong interest in technologies

• Strong communication and time management

• Focus on Independent working and an ability to proactively find and resolve issues;

• A can-do attitude and eagerness to learn

________________________________________

  • L2 Desktop Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱250,000 - ₱500,000 per year

    SUMMARYThe Help Desk/Desktop Support Technician acts as the first point of contact for end-user support requests, delivering hardware, software, and network troubleshooting and assistance. The role supports daily IT operations for multiple clients, managing incidents and service requests with professionalism, accurate documentation, and within defined...

  • Field Service Technician

    2 weeks ago

    Manila, National Capital Region, Philippines MicroSourcing Full time ₱30,000 - ₱60,000 per year

    Discover your 100% YOU with MircoSourcingPosition:Dispatch/CoordinationLocation:Cyberscape Ortigas, Pasig CityWork setup & shift:Night Shift / HybridYou'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA...

  • Information Technology Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines bid. Full time ₱40,000 - ₱60,000 per year

    Join Our Team as an IT Support TechnicianWe are looking for adedicated and proactive Level 2/3 IT Support Technician with smart hands capabilityto join our growing team. In this role, you'll play a key part in ensuring our clients can operate smoothly and efficiently by providing top-notch IT support. From installing new systems and setting up networks to...

  • Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Korweld, Inc. Full time ₱600,000 - ₱800,000 per year

    About the role Join the dynamic team at Korweld, Inc. as a full-time Technician. In this pivotal role, you will be responsible for providing expert technical support and maintenance services to ensure the smooth operation of our state-of-the-art welding equipment and machinery. Based in our Manila City facility, you will be a key contributor to the success...

  • Maintenance Technician

    2 weeks ago

    Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱250,000 - ₱500,000 per year

    Maintenance TechnicianJoin CBRE, a global leader in facilities management We're hiring Maintenance Technicians, BMS Operators, Electricians, HVAC and Electromechanical Technicians to support our clients across multiple sites. What You'll Do:• Perform electrical, aircon, plumbing, carpentry, tiling, and painting tasks• Operate and monitor Building...

  • Bookkeeper - Invoice Management and Financial Support

    2 weeks ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱250,000 - ₱350,000 per year

    We're seeking a detail-oriented Bookkeeper to manage invoice entry, filing, and general financial tasks using QuickBooks and the Logic tool. This role is ideal for someone who thrives in organized environments and enjoys maintaining clean, accurate financial records. Key Responsibilities:Enter and file invoices with precision and timeliness Maintain and...

  • Sheetmetal Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Aextech Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Aextech Inc. is seeking a skilled Sheetmetal Technician to join our team. The position will play a crucial role in the maintenance and repair of Gulfstream and Bombardier Challenger aircraft. As a Sheetmetal Technician, you will be responsible for conducting detailed inspections, fabricating and installing aircraft components, and ensuring...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines New Era Technology Full time ₱1,200,000 - ₱2,400,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Service Desk Technician L1

    2 weeks ago

    Manila, National Capital Region, Philippines Milestone Technologies Full time ₱250,000 - ₱450,000 per year

    *Company Overview* Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

  • Remote Site Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Cushman & Wakefield Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleRemote Site Coordinator (Spanish Speaker)Job Description SummaryWe're looking to hire a Spanish speaker for the Remote Site Coordinator The Remote Site Coordinator (RSC) is responsible for delivering remote facilities services as part of C&W's Remote Site Management service capability within C&W's Manila based Portfolio Services Centre.C&W's Remote...