Remote Support Technician

1 day ago

Manila, National Capital Region, Philippines Liverton Limited Full time ₱25,000 - ₱50,000 per year

1.0 Company Overview

Liverton Technology Group is a New Zealand-owned technology company offering innovative software products for both local and international markets. We specialize in large-scale enterprise solutions, including Application Support, Self-Service, Automation, Networking, and Locking Security.

In 2019, Liverton became the exclusive New Zealand distributor of Assa Abloy Global Solutions electronic locking systems. We also launched Wayver, focusing on cashless payments for festivals and expos.

Our clients include some of the largest global hospitality brands, making us a fast-growing business in exciting sectors.

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2.0 Role Overview

We are seeking a Remote Customer Support Technician to answer calls at our Service Desk talking directly to our valued customers. You are to provide Level 1 and Level 2 technical support. Software, application and network support (troubleshooting, installation, and maintenance) This role will be focused on regular, after-hours support and may include shift work as required. You are tasked to resolve issues remotely if possible. During down time you are to focus on updating and managing workloads independently.

Located in Auckland and reporting to the IT Service Manager, this role will involve exposure to:

• Software application support

• Liverton self-service technology (Mobile, Web, Kiosks, application support)

• Vingcard Elsafe (Electronic Locking Systems)

• Hotel network Wi-Fi and infrastructure

• ISP and networking technologies

This is a great opportunity for a Remote focused Support Engineer passionate about IT software, infrastructure and customer service.

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3.0 Technical Skills

We require a strong understanding of IT systems, software and networking. The ideal candidate should have:

• Minimum of 2+ years technical customer support expertise;

• Software application support (Troubleshooting, by reviewing logs)

• Some basic JAVA application support (understanding of how an API works)

• Knowledge and understanding of hotel PMS systems, Payment systems

• Support across Linux, Mac, and Windows

• Software support for both cloud based and on-premise experience

• Familiarity with internet technologies

• Experience with trouble shooting network hardware (routers, switches, firewalls, Wi-Fi)

• Knowledge of TCP/IP, DNS, DHCP, VLANs

Beneficial, but not required:

• Experience with electronic locking systems (e.g., Vingcard Elsafe)

• Familiarity with building automation systems and energy management

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4.0 General Job Requirements

Key responsibilities include:

• Remote customer support

• Supporting business operations (e.g., Following up on support requests. Dealing with Network outages. Upgraded and updated custom software following guides)

• Proactive monitoring of network and servers

• Occasional support for locking systems and automation technologies

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5.0 Personal Attributes

We are looking for a self-driven, problem-solving technician with:

• A customer focused attitude

• Excellent command of written and spoken English;

• Strong interest in technologies

• Strong communication and time management

• Focus on Independent working and an ability to proactively find and resolve issues;

• A can-do attitude and eagerness to learn

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