Patient Accounts Coordinator

16 hours ago

Manila, National Capital Region, Philippines Medical & Business Virtual Assistants 24-7 Full time ₱900,000 - ₱1,200,000 per year

Company Overview:

We are a company built on trust and loyalty. MBVA 24/7 started in 2018 and has continuously fostered skilled and talented Virtual Assistants for many clients. Our team of virtual assistants provides services all over the US, and we sure won't be stopping there Our main office is located in Arizona and Manila. We have a legion of virtual assistants all over the Philippines who work directly with our clients.

Our clientele ranges from doctor's offices to publishing companies. We make sure that our Virtual Assistants get all the training they need for a seamless partnership with our clients. MBVA 24/7 is committed to providing only the best to our partners.

We are here for you. Our purpose is to help you in succeeding in the medical and business virtual world and we won't stop until you get there

Position Overview:

The Patient Accounts Coordinator plays a crucial role in ensuring the accuracy and efficiency of the billing, collections, and patient account management processes. This position requires strong organizational skills, attention to detail, and a customer service-oriented mindset to address patient inquiries, resolve billing discrepancies, and maintain compliance with healthcare regulations.

Job Responsibilities:

  • Review daily reports of pending patient statements for accuracy.
  • Communicate directly with front office staff to resolve discrepancies
  • Answer incoming patient calls through a designated extension line.
  • Review and listen to voicemails on the ext. line.
  • Return patient calls within 24 hours excluding weekends.
  • Document all communications with patients in the NextGen billing system.
  • May be trained on accepting credit card payments (in the future) Refer patients' complex issues to Collector or ROPS manager.

Job Qualifications:

  • Must have a Bachelor of Science in Nursing, BSN
  • Proficient in the English Language both written and verbal
  • Minimum of one-year experience in medical billing, and patient responsibility; deductibles, co-insurance amounts, and self-pay patients
  • Empathetic and patient with incoming patient calls/questions.
  • Represent the client by providing timely feedback and customer service.

Hardware and Software Requirements:

Hardware:

  • AMD Ryzen 3 3200G APU or Intel Core i5 (at least 7th gen) Intel CPU
  • 16GB DDR4 RAM
  • gb SSD
  • Jabra Biz 1100 / Logitech H390 or similar Noise-canceling Headset
  • 1 – 2 Monitors (at least 21in)
  • 1080p HD Webcam
  • Internet Speed: 50mbps (Fiber/DSL) LTE not accepted

Software:

  • Genuine Windows 10 Licensed Computer
  • Microsoft Office Suite

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