Customer Care Officer

2 days ago

Quezon City, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱150,000 - ₱300,000 per year

Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).

Job Description

We're looking for people who naturally display a "customer comes first" attitude by delivering world class customer service in doing the following:

  • Entertain walk-in customers for orders and dealership applications
  • Educate customers on the benefits of natural and organic products and make-up
  • Process orders involving cash, credit or debit card transactions and issue receipts, refunds, credits, or change due to customers
  • Update dealers on new products and services
  • Answer customers' questions and resolve customer complaints
  • Process merchandise returns and exchanges

Equally important is having excellent performance of administrative tasks:

  • Compute and record totals of transactions using SAP
  • Compile and maintain non-monetary reports and records
  • Keep periodic balance sheets of amounts and number of transactions
  • Ensure store orderliness and clean and orderly checkout areas
  • Encode, file and organize dealer documents

Qualifications:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate in any field
  • Minimum of 1 year experience in customer service and cashiering function
  • Preferably with background also working in the Retail Industry as a Beauty Advisor/ Beauty Expert
  • Experience in a computerized sales program like SAP will be a distinct advantage
  • Interested in natural and organic personal care/beauty products
  • Has a world-class customer service orientation, efficient, dependable and with an outgoing personality
  • Must have strong sense of integrity, honesty, and commitment
  • Is a team-player and has good interpersonal skills
  • Willing to be assigned in our branch along Commonwealth, Quezon City or SM North EDSA
  • Guaranteed SUNDAYS off

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