BPO Customer Care Associate

4 days ago

Quezon City, National Capital Region, Philippines NTT DATA North America Full time ₱150,000 - ₱250,000 per year

Overview:

You will be responsible for handling inbound calls from existing and potential customers.  You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment.   Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner.  In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client. 

Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work:    Monday-Sunday 7:00am-11:00pm EST
Department: President's Choice Financial

Responsibilities:


•    Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support. 

•    Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.

•    In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.

•    Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. 

•    Adhere to established escalation procedures when mitigating complaints/escalations on the first contact. 

•    Remain current on program information and business initiatives, as well as corporate products and processes. 

•    Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. 

•    Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.

•    Accurately complete appropriate documentation for each transaction.

•    End each call by completing all required activity in order to fulfill customer requests.

Requirements:


•    Excellent communication skills, both verbal and written. 

•    Fluent in English

•    Demonstrated analytical and problem-solving skills.

•    Demonstrated ability to work within time constraints. 

•    Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).

•    Positive attitude and demonstrated ability to perform in a team-based environment. 

•    Professional and pleasant telephone manner. 

•    Must have flexibility and willingness to work rotational shifts, including overnights and weekends. 

•    Experience working in a call center environment specifically in a customer service role.

•    Previous Financial Services experience would be considered an asset.

  • BPO Customer Care Associate

    1 week ago

    Quezon City, National Capital Region, Philippines NTT DATA Full time ₱250,000 - ₱450,000 per year

    Overview: You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or...

  • Customer Care Associate

    4 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱280,000 - ₱340,000 per year

    Customer Care Representative – Global Meal Kit BrandLocation: Bridgetowne, Quezon City (Onsite) | Shift: GraveyardBe the voice behind one of the world's leading meal-kit companies If you love helping people and thrive in a fast-paced environment, this role is for you.What You'll Do:Answer calls, emails, and chats from customersResolve issues with empathy &...

  • Customer Service Associate

    4 days ago

    Quezon City, National Capital Region, Philippines Newstel Worldwide Full time

    Remote – Open to candidates in the Philippines Full-Time | Project-Based Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Customer Service AssociatesWe are continuously building a pool of talented Customer Service Associates who are open to project-based and full-time opportunities. As part of this pool, you'll...

  • Customer Service Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines Newstel Full time ₱150,000 - ₱250,000 per year

    Remote – Open to candidates in the Philippines Full-Time | Project-Based  Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Customer Service AssociatesWe are continuously building a pool of talented Customer Service Associates who are open to project-based and full-time opportunities. As part of this pool, you'll...

  • Customer Service Associate

    3 days ago

    Quezon City, National Capital Region, Philippines Newstel Worldwide Full time ₱150,000 - ₱250,000 per year

    Remote – Open to candidates in the Philippines Part-Time | Project-Based Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Customer Service AssociatesWe are continuously building a pool of talented Customer Service Associates who are open to project-based and part-time opportunities. As part of this pool, you'll...

  • Customer Care Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines HelloConnect Full time ₱180,000 - ₱250,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Customer Service Associate

    6 days ago

    Quezon City, National Capital Region, Philippines Newstel Worldwide Full time ₱250,000 - ₱600,000 per year

    Remote – Open to candidates in the Philippines Part-Time | Full-Time | Project-Based | Permanent Employment Opportunities vary depending on client needs Use Your Own Device Join Our Talent Pool – Customer Service AssociatesWe are continuously building a pool of talented Customer Service Associates who are open to project-based, permanent, part-time, or...

  • BPO Customer Care Senior Representative

    4 days ago

    Quezon City, National Capital Region, Philippines NTT Communications Full time ₱900,000 - ₱1,200,000 per year

    Overview:As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers.  You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment.   Successful incumbents will have a keen...

  • BPO Customer Care Senior Representative

    4 days ago

    Quezon City, National Capital Region, Philippines NTT DATA North America Full time ₱900,000 - ₱1,200,000 per year

    Overview:As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen...

  • Customer Care Representative

    4 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱360,000 per year

    Customer Care Representative – Meal Kit AccountOnsite | Bridgetowne, Quezon CityNight Shift | Full-Time | PermanentJoin one of the world's leading meal-kit brands and make every customer experience count If you've got strong communication skills and BPO experience, this is your chance to grow your career with a global company that values people, service,...