Customer Care Professional

2 days ago

Marikina City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱450,000 per year

Company Description

GAIC Professional Services Inc. is an outsourcing and consulting services company that caters to a diverse range of industry and sector clients. As a subsidiary of EEI, it serves as the internal professional services arm, specializing in technology-driven solutions to meet client demands effectively.

Role Description

This is a full-time on-site role for a Customer Care Professional located in Cubao, Quezon City. The responsibilities include handling customer queries, providing support to ensure customer satisfaction, and maintaining positive relationships with customers. The role involves using analytical skills to assess customer needs and effectively communicate solutions. Daily tasks also include documenting customer interactions and following up to ensure issues are resolved.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer Support and Communication skills
  • Analytical skills
  • Excellent problem-solving abilities
  • High level of patience and professionalism
  • Ability to work effectively onsite and consistently adhere to company policies
  • Experience in customer care roles is a plus
  • Relevant educational background or certifications

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