General Manager

Position Overview

As the operational right hand to the CEO, your mission is to build structure, accountability, and performance discipline across the organization — driving profitability, operational excellence, and overall marketplace health.

Key Responsibilities

Operational Leadership

• Oversee and coordinate all marketplace functions including Community Ops, DriverOps, PartnerOps, Support, MarketplaceOps, CentralOps, Training, and Quality.
• Ensure seamless, reliable, and compliant daily operations across all departments.
• Implement and enforce operational policies, compliance standards, and process discipline.
• Build scalable systems, SOPs, and workflows in partnership with CentralOps and Product.
• Lead market expansion readiness, capacity planning, supply-demand balance, and regional strategy.

Financial Oversight

• Develop, manage, and monitor operational budgets and departmental cost structures.
• Track and report on key financial and operational performance metrics.
• Identify and execute cost-optimization opportunities without compromising service quality.
• Drive margin improvement through operational efficiency and marketplace performance.
• Support revenue growth by aligning operational strategy with business development objectives.

Strategic Planning & Business Performance

• Collaborate with the CEO and leadership team to define and execute company-wide operational strategies.
• Translate strategic goals into measurable operational plans and milestones.
• Analyze performance KPIs across departments to identify trends, opportunities, and risks.
• Lead continuous improvement initiatives to enhance service delivery and profitability.
• Provide weekly operational health summaries and quarterly leadership performance reviews.

Staff Leadership & Management

• Lead, develop, and mentor department heads, managers, and operational staff.
• Oversee recruitment, onboarding, training, and career development across all operational teams.
• Set clear performance expectations, conduct regular reviews, and drive accountability.
• Foster a culture of excellence, transparency, and ownership.
• Coach underperforming teams, resolve conflicts, and maintain high morale in a fast-paced environment.

Stakeholder & Vendor Relations

• Manage relationships with key partners, vendors, and third-party service providers.
• Collaborate cross-functionally with Marketing, Product, Engineering, and Finance to ensure operational alignment.
• Represent Muvr with professionalism and operational authority in external meetings and partnerships.
• Support operational enablement and integration with new and existing strategic partners.

Performance Monitoring & Continuous Improvement

• Track and optimize key marketplace KPIs: fulfillment rate, support quality, driver performance, partner satisfaction, on-time delivery, cancellations, and supply health.
• Identify inefficiencies and drive process improvements across workflows and systems.
• Use data and analytics to guide decisions, improve capacity management, and enhance service consistency.
• Ensure compliance with internal controls, labor regulations, and operational safety standards.

Qualifications

Required

• 7+ years of experience in operations, logistics, or marketplace management.
• Proven success leading teams and managing P&L for a high-growth business.
• Strong analytical and strategic thinking skills with a data-driven approach.
• Excellent communication and collaboration across departments.
• Bachelor's degree in Business, Operations, or related field.

Preferred

• Experience in logistics, gig economy, or tech marketplaces (e.g., Uber, DoorDash, TaskRabbit, Amazon Logistics).
• Experience scaling teams in early- or growth-stage startups.
• Familiarity with automation, AI, or marketplace optimization tools.
• MBA or equivalent leadership education is a plus.

Job Type: Full-time

Pay: Php1, Php2,000.00 per day

Benefits:

• Work from home

Work Location: Remote