Customer Support Executive

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business segments:Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporationsAccounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer serviceFinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businessesSleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore. Join Sleek as a Customer Support Executive and be the frontline voice for our clients - helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Australia. This is a fully remote role where you'll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones. We are looking for a Customer Support Executive that is excited about the below Mission and Outcomes over the next 6-12 months.Mission:We are seeking a proactive Customer Support Executive to deliver exceptional remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Australia. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.As the frontline voice of Sleek, you'll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek's reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team.Outcomes:95% calls answered95% adherence to SLAs for mean time to respond and resolution for all ticketsNo more than 10% over average weekly ticket volume pending at any time (backlog)Key ResponsibilitiesMultichannel Support:Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.Guide clients through Sleek's digital platforms (e.g., onboarding, document submissions).Problem Solving:Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.Collaboration:Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.Continuous Improvement:Identify recurring customer pain points and suggest improvements to workflows or help center content.RequirementsMust-Have:Great communication: Outstanding English (written and spoken).Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.Nice-to-Have:Basic knowledge of Australia's business regulations (e.g., taxes, company filings).Experience in a fast-paced startup/scale-up environment.The interview processThe successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.Whether the interviews are held over video call or in person will depend on your location and the role.HR ScreeningA ~30 minute chat with TA for initial HR Screening.Case studyA ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.Career deep diveA 30~60 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience in more detail.Behavioural fit assessmentA ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.Offer + reference interviewsWe'll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.We are offering competitive monthly remuneration for this role, along with the other financial, wellbeing and lifestyle benefits mentioned in the job description.+++++Requirement for background screeningPlease be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.This may include using external vendors to verify the below:Your educationAny criminal historyAny political exposureAny bankruptcy or adverse credit historyWe will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at BenefitsSome other great things about working at Sleek… Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. Flexibility: You'll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.