Customer Support

1 week ago

Work from Home, Philippines Humanity HR Consulting Full time ₱120,000 - ₱240,000 per year
Empowering People, Elevating Businesses

At Humanity HR, we believe that when people thrive, businesses soar. As your full-service HR partner, we provide flexible and scalable HR solutions tailored to your unique needs. Whether you're a startup or an established company, our goal is simple: to help you create a workplace where your employees are engaged, productive, and loyal.

About our Client:

At DrBalcony, our goal is to provide top-quality service and expertise in balcony inspection and design. We prioritize the safety and satisfaction of homeowners, HOAs, and property managers by keeping their properties compliant and secure. Every project deserves excellence from the ground up.

Our mission is to streamline the inspection process by combining cutting-edge technology with exceptional service, ensuring that every connection between property owners and contractors is as seamless as it is successful. We aim to inspire confidence at every stage — from the first consultation to project completion.

Key Responsibilities:

  • Respond to customer inquiries via email and phone, and delegate to the appropriate department representative (e.g., Sales, Scheduling, Office Manager) when needed
  • Manage project updates, address concerns, and assist with invoices and issue resolution
  • Conduct invoice outreach, including outbound payment calls and escalation to collections when necessary
  • Maintain a professional, friendly, and empathetic tone in all communications
  • Track and log support issues accurately using CRM tools (e.g., Salesforce)
  • Provide feedback on recurring issues and customer trends to improve service quality
  • Collaborate with internal teams to enhance the overall customer experience
  • Perform additional duties as required

Preferred Qualifications:

  • Fluent and confident in English (spoken and written) – clear communication is key

  • Based in the Philippines with a strong internet connection

  • Previous experience in e-commerce or customer support (1+ years preferred)

  • Experience using CRM tools (e.g., Salesforce)
  • Proficient in Google Workspace applications (e.g., Google Docs, Google Sheets, Gmail)
  • Excellent problem-solving skills
  • Independent, self-motivated, and highly organized
  • Comfortable working as an independent contractor/freelancer

*Additional Job Duties as Required*

The pay range for this role is:

5 - 6 USD per hour(California)

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