Customer Service Specialist

4 days ago

Pasig, National Capital Region, Philippines enablesGROUP Full time ₱900,000 - ₱1,200,000 per year

Shifting Schedule: Rotational | Shifting with graveyard shift

Work Set up: Hybrid set up 3x Onsite and 2x WFH per Week

Location: One Corporate Centre - Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro

Responsibilities:

  • Respond to customer's enquiries through intercom, toll free number, email relating to information and fault calls/emails, resolving as many queries as possible on the first interaction.
  • Logging and classifying all calls and requests to be collated and reported daily.
  • Compile reports accurately and within customer deadlines.
  • Filter enquiries and escalate issues to the assigned partners if needed to provide accurate resolution.
  • Track enquiry resolution progress and proactively call/email customers with a status update or resolution if queries cannot be resolved during the first interaction.

Requirements:

  • At least 2-3 years' experience in a customer service or contact center environment required
  • At least 2-3 years' experience in assisting AU/US/NZ customers preferred
  • Subject Matter Expert or higher on previous role is an advantage.
  • Ability to communicate and engage effectively, verbally and in writing, with customers and clients
  • Remote monitoring / parking industry experience is an advantage (but not required)
  • Ability to use and learn proprietary software systems (Sim PRO or other ticketing system experience is a plus)
  • Intermediate to advanced skills on Microsoft office (MS office and Call Tracking Tools).

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