Customer Service for Travel and Hospitality
4 days ago
Are you passionate about providing excellent customer service? We are seeking a dedicated Customer Support professional to join their team supporting Korean clients in the travel and hospitality industry. This full-time role will be based in our Pasig City office, allowing you to be part of a collaborative and supportive work environment.
What you'll be doing
- Responding to customer inquiries and resolving issues via phone, email, and chat in a prompt and professional manner
- Providing detailed product and service information to customers
- Escalating complex queries to the appropriate team members
- Identifying opportunities to enhance the customer experience and recommending improvements
- Maintaining detailed records of customer interactions and transactions
- Collaborating with cross-functional teams to ensure seamless customer support
What we're looking for
- Minimum of 1 year GDS tool experience (Sabre or Amadeus) in BPO or non BPO industry
- With at least 6 months of Fraud experience
- Strong problem-solving and decision-making abilities
A positive, customer-centric attitude and a desire to deliver outstanding service
If you're ready to join a dynamic and forward-thinking company, apply now to become our next Customer Support specialist for our Mandarin account.
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