Customer Service for Travel and Hospitality

4 days ago

Pasig, National Capital Region, Philippines TalentSync Training and Development Full time ₱900,000 - ₱1,200,000 per year

Are you passionate about providing excellent customer service? We are seeking a dedicated Customer Support professional to join their team supporting Korean clients in the travel and hospitality industry. This full-time role will be based in our Pasig City office, allowing you to be part of a collaborative and supportive work environment.

What you'll be doing

  • Responding to customer inquiries and resolving issues via phone, email, and chat in a prompt and professional manner
  • Providing detailed product and service information to customers
  • Escalating complex queries to the appropriate team members
  • Identifying opportunities to enhance the customer experience and recommending improvements
  • Maintaining detailed records of customer interactions and transactions
  • Collaborating with cross-functional teams to ensure seamless customer support

What we're looking for

  • Minimum of 1 year GDS tool experience (Sabre or Amadeus) in BPO or non BPO industry
  • With at least 6 months of Fraud experience
  • Strong problem-solving and decision-making abilities

A positive, customer-centric attitude and a desire to deliver outstanding service

If you're ready to join a dynamic and forward-thinking company, apply now to become our next Customer Support specialist for our Mandarin account.

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