Customer Service Specialist

4 days ago

Pasig, National Capital Region, Philippines C&C Platinum Trading Corp. Full time ₱1,800,000 - ₱2,160,000 per year

Job Purpose:

Deliver exceptional customer care across all online and offline channels. Handle inquiries, order issues, and after-sales concerns while maintaining accurate records and ensuring every customer interaction reflects the brand's commitment to quality and service.

Responsibilities:

Customer Support

  • Respond promptly to customer inquiries via Facebook, Instagram, TikTok, chat, email, and phone.
  • Handle return, refund, and replacement requests in line with company policies.
  • Provide product information, beauty tips, and basic troubleshooting to enhance the customer's experience.

Order & Complaint Resolution

  • Coordinate with E-commerce, Warehouse, and Logistics teams to resolve order delays, damaged items, or missing shipments.
  • Proactively update customers on issue status until resolution.

Data & Reporting

  • Maintain detailed, accurate records of customer interactions using spreadsheets and internal trackers.
  • Prepare daily and weekly reports on ticket volume, resolution time, and recurring concerns to identify improvement areas.

Process Improvement & Brand Voice

  • Recommend process enhancements to reduce repetitive issues and improve response time.
  • Ensure all communications consistently represent the Chuchu Beauty tone and brand values.

Cross-functional Collaboration

  • Work closely with Marketing for promo-related concerns and with Product teams for product feedback and FAQs.
  • Support campaigns and special projects that require customer communication.

Key Qualifications:

  • Bachelor's degree in any field; fresh graduates with strong customer-service orientation are welcome.
  • At least 1–2 years of customer service experience (e-commerce or beauty/retail industry preferred).
  • Excellent written and verbal communication skills (English and Filipino).
  • Strong empathy, patience, and problem-solving skills.
  • Proficient in Google Sheets/Excel and comfortable with chat/email support tools.
  • Able to work flexible shifts including weekends or holidays if needed.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Flexible schedule
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per year

    TSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...

  • Customer Service Specialist

    4 days ago

    Pasig, National Capital Region, Philippines TOTAL NUTRITION CORPORATION Full time ₱150,000 - ₱250,000 per year

    E-Commerce Customer Service SpecialistAre you passionate about creating meaningful connections and helping customers have the best online shopping experience? Looking to be part of a dynamic and supportive team where growth and collaboration are part of the culture?We're on the lookout for an E-Commerce Customer Service Specialist who's excited to deliver...

  • Urgent Hiring Customer Service Specialist

    4 days ago

    Pasig, National Capital Region, Philippines NTT Business Process Outsourcing Full time ₱180,000 - ₱360,000 per year

    A Career at NTT DATA Means:Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can...

  • Accounting Staff

    6 days ago

    Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱400,000 - ₱600,000 per year

    Prepares and handles the collection process of the customers (e.g. Special Account, Conglomerate and Grouped Accounts, monitor payment behavior of accounts and new payment options (e.g. Over the counter, Electronic Transfer, Etc.)Assists and recommends enhancement in the information system (CMS-RES) to improve management of the payment processPrepares the...

  • Customer Relations Assistant

    1 week ago

    Pasig, National Capital Region, Philippines Mida Food Specialist Full time ₱250,000 - ₱500,000 per year

    Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to...

  • Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱250,000 - ₱300,000 per year

    Urgent Hiring JOB CONNECT RESOURCES INC. Is Looking for Customer Support RepresentativePOSITION / QUALIFICATIONCUSTOMER SUPPORT REPRESENTATIVE (4) - INTERNATIONALQualification:25,000 A MonthOvertime PayNight DiffPerformance BonusAt least 6 Months Experience in CSR/COLLECTION SPECIALIST/TELEMARKETING is RequiredCan Speak EnglishLOCATIONORTIGAS, PASIG - ALONG...

  • Customer Service Specialist

    4 days ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time ₱60,000 - ₱120,000 per year

    Responsibilities:Respond to customer's enquiries through intercom, toll free number, email relating to information and fault calls/emails, resolving as many queries as possible on the first interaction.Logging and classifying all calls and requests to be collated and reported daily.Compile reports accurately and within customer deadlines.Filter enquiries and...

  • Customer Service Specialist

    4 days ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time ₱900,000 - ₱1,200,000 per year

    Shifting Schedule: Rotational | Shifting with graveyard shiftWork Set up: Hybrid set up 3x Onsite and 2x WFH per WeekLocation: One Corporate Centre - Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, MetroResponsibilities:Respond to customer's enquiries through intercom, toll free number, email relating to information and fault calls/emails, resolving...

  • Customer Service for Travel and Hospitality

    4 days ago

    Pasig, National Capital Region, Philippines TalentSync Training and Development Full time ₱900,000 - ₱1,200,000 per year

    Are you passionate about providing excellent customer service? We are seeking a dedicated Customer Support professional to join their team supporting Korean clients in the travel and hospitality industry. This full-time role will be based in our Pasig City office, allowing you to be part of a collaborative and supportive work environment.What you'll be...

  • Technical Services Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines ConnectWise Full time ₱600,000 - ₱1,200,000 per year

    Looking for a Technical Services Specialist with 6 months to 2 years of experience in customer reporting and data handling.Key Skills:-Experience Providing customer reports and insightsStrong knowledge of SQL and DatabasesExcellent Partner Communication and Collaboration skillsGeneral Summary:The Technical Services Specialist is responsible for assisting...