Virtual Medical Receptionist

2 days ago

Cebu City, Philippines STAFFVIRTUAL Full time

Job Title: Virtual Medical Receptionist (Remote) About the Client: Our client is a well-established U.S.-based healthcare provider specializing in skin health and treatment. They are recognized for their patient-focused approach, compassionate team, and commitment to delivering high-quality care in a supportive environment. Overview: The Virtual Receptionist serves as the first point of contact for patients, providing a welcoming and efficient experience over the phone and through digital channels. This remote role is crucial in supporting smooth practice operations and ensuring excellent patient service on behalf of our U.S.-based healthcare client. Responsibilities: Appointment Scheduling & CoordinationAnswer and manage a high volume of inbound calls using the Weave softphone systemSchedule, reschedule, and cancel patient appointments in the EMR system (Athena)Fill cancelled slots promptly and manage waiting listsSend appointment confirmations and reminders via phone, text, or emailPatient Communication & SupportProvide friendly, accurate information to patients regarding services, policies, and appointment logisticsGather and verify patient demographics and insurance informationSupport pre-authorization processes as neededDocument patient interactions accurately in the EMRCollaboration & Admin SupportCoordinate with onsite/admin staff for any tasks requiring physical presenceRelay messages to the appropriate staff members promptlyMaintain confidentiality and comply with HIPAA guidelines Qualifications: At least 3 years of experience in customer service, preferably in a medical /healthcare setting.Experience in dermatology or specialty practices is a plus.Hands-on experience with EMR systems (Athena experience is a plus).Familiarity with phone systems/softphones (Weave experience is a plus).Strong organizational skills and ability to manage multiple tasks simultaneously.Excellent verbal and written communication skills.Knowledge of insurance verification and pre-authorization processes. Schedule: GY shift / 8:30 AM to 5:30 PM EST Setup: Remote / WFH Why Join STAFFVIRTUAL? Competitive compensation and benefits packageHMO Day 1 + FREE dependent coverageDe minimis and allowancesAttendance bonusPaid time offsCompany-provided work setup (laptop, monitor, accessories)Training, career growth, and global exposureA collaborative and supportive team culture If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL

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