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Call Center Trainer
2 weeks ago
TASQ is Hiring: Account/Process Trainer (Clark)
Immediate Start | Initial Interview via Phone
Benefits:
Quarterly performance bonuses
Accelerated career advancement opportunities
Support for work-life balance
Complimentary HMO and Life Insurance for the employee and two dependents
Office situated in the Central Business District
Certified as a Great Place to Work
Position Summary:
TASQ is looking for a qualified Account/Process Trainer located in Clark to join our team immediately. This position focuses on delivering effective training programs and enhancing performance improvement efforts.
Qualifications:
Minimum of 3 years of training experience focused on soft skills and customer service
At least 4 years of overall BPO experience
A minimum of 2 years as a trainer in a BPO or shared services environment
Preferred: 2 years of experience training in service desk accounts
Must be willing to work onsite and adhere to shifting schedules (Clark-based)
Strong verbal and written communication skills
Core Responsibilities:
Training Needs Analysis
Identify and evaluate training needs
Provide continuous support to enhance learning and performance
Curriculum Design
Utilize comprehensive methodologies for course design
Content Development
Develop and modify training materials using established techniques
Training Delivery
Conduct engaging and effective training sessions
Research
Apply basic research principles to enhance training results
Collaboration
Work collaboratively with internal teams and clients from diverse backgrounds
People Management
Lead and manage diverse teams effectively
Address conflicts proficiently
Administration & Planning
Oversee reports, schedules, attendance, feedback, and inter-departmental coordination
Optimize training resources and streamline processes
Key Skills Required:
Customer Service & Tech Training:
Experience in communication, technical support, and customer service training.
Tech Proficiency:
Basic knowledge of MS Word, Excel, and PowerPoint for reporting and documentation.
High-Impact Communication:
Professional, positive, and service-oriented attitude.
Analytical Thinking:
Ability to assess data, identify problems, and suggest solutions.
