Customer Service Trainer

2 weeks ago

Angeles, Philippines JKILC Full time

BENEFITS:

HMO for Employee and 2 Dependents

Quarterly performance bonus

Career development opportunities

Leaves Annually

Government Mandated Benefits



COMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.

Position: BPO Trainer
Company Industry: BPO Company
Work Location: Clark, Pampanga
Work Schedule: Shifting Schedule
Salary: Php27,000 - Php40,000 package
Work Set Up: Work on Site
Look for Ms. Kendra

JOB REQUIREMENT:
Bachelor's Degree holder
With at least 2 years of experience as a Trainer in a BPO Set Up.
Has experience as a Tech Support is an advantage
Amenable to work on shifting schedule
Amenable to work on site.

JOB RESPONSIBILITIES:
Identify training needs.
Provide on-floor follow-up assistance to maintain learning and enhance performance.
Exhibits a course design approaches.
Exhibits content creation and upholds proper approach.
Creating and managing multicultural teams
Handling conflicts
Admin task as doing reports
Plan trainings while making the most of the resources at hand
Assures timely execution of the training strategy and delivery.
Capable of improving team and process efficiencies

RECRUITMENT PROCESS: (ONLINE)
Initial Interview
Final Interview
Job Offer

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