Call Center Trainer

2 days ago

Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

TASQ is Hiring: Account/Process Trainer (Clark)

Immediate Start | Initial Interview via Phone

Benefits:

Quarterly performance bonuses

Accelerated career advancement opportunities

Support for work-life balance

Complimentary HMO and Life Insurance for the employee and two dependents

Office situated in the Central Business District

Certified as a Great Place to Work

Position Summary:

TASQ is looking for a qualified Account/Process Trainer located in Clark to join our team immediately. This position focuses on delivering effective training programs and enhancing performance improvement efforts.

Qualifications:

Minimum of 3 years of training experience focused on soft skills and customer service

At least 4 years of overall BPO experience

A minimum of 2 years as a trainer in a BPO or shared services environment

Preferred: 2 years of experience training in service desk accounts

Must be willing to work onsite and adhere to shifting schedules (Clark-based)

Strong verbal and written communication skills

Core Responsibilities:

Training Needs Analysis

Identify and evaluate training needs

Provide continuous support to enhance learning and performance

Curriculum Design

Utilize comprehensive methodologies for course design

Content Development

Develop and modify training materials using established techniques

Training Delivery

Conduct engaging and effective training sessions

Research

Apply basic research principles to enhance training results

Collaboration

Work collaboratively with internal teams and clients from diverse backgrounds

People Management

Lead and manage diverse teams effectively

Address conflicts proficiently

Administration & Planning

Oversee reports, schedules, attendance, feedback, and inter-departmental coordination

Optimize training resources and streamline processes

Key Skills Required:

Customer Service & Tech Training:

Experience in communication, technical support, and customer service training.

Tech Proficiency:

Basic knowledge of MS Word, Excel, and PowerPoint for reporting and documentation.

High-Impact Communication:

Professional, positive, and service-oriented attitude.

Analytical Thinking:

Ability to assess data, identify problems, and suggest solutions.

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