Call Center Trainer

2 days ago

Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

TASQ is Hiring: Account/Process Trainer (Clark)

Immediate start | Initial interview conducted via phone

**Perks & Benefits:**

- Quarterly performance bonuses

- Opportunities for rapid career advancement

- Support for work-life balance

- Free HMO and Life Insurance coverage for the employee and two dependents

- Office located in the Central Business District

- Certified as a Great Place to Work

**Position Overview:**

We are seeking an experienced account/process trainer based in Clark to join our team as soon as possible. The role involves delivering high-quality training programs and supporting initiatives aimed at enhancing performance.

**Qualifications:**

- Bachelor's degree required

- 2-3 years of training experience within the BPO industry

- Prior experience as a trainer is highly preferred

- Excellent oral and written communication skills

**Key Responsibilities:**

1. **Training Needs Analysis**

- Identify and evaluate training requirements

- Provide ongoing support to reinforce learning and improve performance

2. **Curriculum Design**

- Develop comprehensive course structures and methodologies

3. **Content Development**

- Create and adapt training materials using effective development techniques

4. **Training Delivery**

- Conduct engaging and impactful training sessions

5. **Research**

- Apply basic research principles to enhance training effectiveness

6. **Collaboration**

- Work closely with internal teams and clients across different cultures

7. **People Management**

- Lead and manage diverse teams

- Handle conflicts efficiently

8. **Administration & Planning**

- Manage reports, schedules, attendance, feedback, and coordination with other departments

- Optimize training resources and streamline processes

**Required Skills:**

- Experience in customer service, technical support, and soft skills training

- Basic proficiency in MS Word, Excel, and PowerPoint for reporting and documentation

- Professional, positive, and service-oriented communication style

- Strong analytical skills to evaluate data, identify issues, and propose solutions

**Candidate Screening Criteria:**

- Minimum of 3 years' experience in training focused on soft skills and customer service

- At least 4 years total experience in the BPO sector

- Minimum of 2 years as a trainer within a BPO or shared services environment

- Experience in tech support is a plus

- Willingness to work onsite in Clark and accommodate shift schedules

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