
Call Center Trainer
2 days ago
TASQ is Hiring: Account/Process Trainer (Clark)
Immediate start | Initial interview conducted via phone
**Perks & Benefits:**
- Quarterly performance bonuses
- Opportunities for rapid career advancement
- Support for work-life balance
- Free HMO and Life Insurance coverage for the employee and two dependents
- Office located in the Central Business District
- Certified as a Great Place to Work
**Position Overview:**
We are seeking an experienced account/process trainer based in Clark to join our team as soon as possible. The role involves delivering high-quality training programs and supporting initiatives aimed at enhancing performance.
**Qualifications:**
- Bachelor's degree required
- 2-3 years of training experience within the BPO industry
- Prior experience as a trainer is highly preferred
- Excellent oral and written communication skills
**Key Responsibilities:**
1. **Training Needs Analysis**
- Identify and evaluate training requirements
- Provide ongoing support to reinforce learning and improve performance
2. **Curriculum Design**
- Develop comprehensive course structures and methodologies
3. **Content Development**
- Create and adapt training materials using effective development techniques
4. **Training Delivery**
- Conduct engaging and impactful training sessions
5. **Research**
- Apply basic research principles to enhance training effectiveness
6. **Collaboration**
- Work closely with internal teams and clients across different cultures
7. **People Management**
- Lead and manage diverse teams
- Handle conflicts efficiently
8. **Administration & Planning**
- Manage reports, schedules, attendance, feedback, and coordination with other departments
- Optimize training resources and streamline processes
**Required Skills:**
- Experience in customer service, technical support, and soft skills training
- Basic proficiency in MS Word, Excel, and PowerPoint for reporting and documentation
- Professional, positive, and service-oriented communication style
- Strong analytical skills to evaluate data, identify issues, and propose solutions
**Candidate Screening Criteria:**
- Minimum of 3 years' experience in training focused on soft skills and customer service
- At least 4 years total experience in the BPO sector
- Minimum of 2 years as a trainer within a BPO or shared services environment
- Experience in tech support is a plus
- Willingness to work onsite in Clark and accommodate shift schedules
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