Call Center Trainer

6 days ago

Angeles, Philippines ConnectUs Marketing Solutions, Inc. Full time

Join to apply for the Call Center Trainer (WFH) role at ConnectUs Marketing Solutions, Inc. 6 days ago Be among the first 25 applicants Join to apply for the Call Center Trainer (WFH) role at ConnectUs Marketing Solutions, Inc. Job DescriptionConduct effective training sessions for trainees We want you in our teamCALL CENTER TRAINERSalary up to: PHP 23,000Job DescriptionConduct effective training sessions for traineesCollaborate with co-trainers, managers, and other leadersIdentify training needs and develop training plans based on business objectives and operational goalsEvaluate the effectiveness of training materials and create an action plan for improvementContinuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standardsMaintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programsQualificationsProven experience in training/handling a team in any fieldTeaching experienceExperience in the BPO industry is an advantageFluent in written and verbal EnglishExcellent interpersonal and communication skillsStrong leadership, team building, organizational, and management skillsAble to multitask, prioritize, and manage time efficientlyAbility to analyze problems and strategize for better solutionsExperience with technologies and best practices for instructional manuals and teaching platformsStrict adherence to company philosophy, mission statement, and goalsFast learner & Tech-savvyProficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)Knowledgeable in using Zoom functionsEquipment RequirementLaptop/Desktop: at least core i3 processor and 8 GB RAMDual screen setupHeadset: any A4Tech or Jabra USB-type headsetInternet connection: Wired connection minimum of 10 Mbps with back up internetSoftware: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, DiscordSo, why join us?Permanent work-from-homeFull Time and Long Term EmploymentBasic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentivesSalary will be based on: Skills, Attitude, Performance, AttendanceOpportunity for regularization and promotionUS and Canadian clientsShift: Graveyard Monday to FridayTraining: less than a monthWE LOOK FORWARD TO WORKING WITH YOU Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Education and Training Industries Advertising Services Referrals increase your chances of interviewing at ConnectUs Marketing Solutions, Inc. by 2x Sign in to set job alerts for “Instructor” roles. Manila, National Capital Region, Philippines 22 hours ago Taguig, National Capital Region, Philippines 1 week ago Muntinlupa City, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 2 years ago Home School Head Teacher & AME Learning Facilitator Manila, National Capital Region, Philippines 1 week ago Muntinlupa City, National Capital Region, Philippines 1 week ago Freelance Physics QA Reviewer - AI Trainer Caloocan, National Capital Region, Philippines 3 days ago Mandaluyong, National Capital Region, Philippines 3 weeks ago Quezon City, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 3 weeks ago Makati, National Capital Region, Philippines 1 day ago Muntinlupa City, National Capital Region, Philippines 1 hour ago National Capital Region, Philippines 1 week ago Quezon City, National Capital Region, Philippines 3 weeks ago Marikina, National Capital Region, Philippines 4 months ago Manila, National Capital Region, Philippines 3 weeks ago Makati, National Capital Region, Philippines 4 weeks ago Training Supervisor – Licensed Medical Allied Professional Quezon City, National Capital Region, Philippines 3 weeks ago Mandaluyong, National Capital Region, Philippines 11 months ago Pasig, National Capital Region, Philippines 2 months ago Pasig, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 3 weeks ago Taguig, National Capital Region, Philippines 3 weeks ago Quezon City, National Capital Region, Philippines 1 month ago Pasig, National Capital Region, Philippines 1 week ago Learning Business Partner - People, ShopeePay Manila, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 1 week ago Quezon City, National Capital Region, Philippines 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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