Current jobs related to Call Center Trainer - Angeles - TASQ Staffing Solutions

  • Call Center Representative

    3 days ago

    Angeles, Philippines Neksjob Philippines Full time

    Overview Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Responsibilities Handle concerns and...

  • Call Center Representative Clark Pampanga

    5 days ago

    Angeles, Philippines Metacom Full time

    Overview Call Center Representative Clark Pampanga. Join us in delivering outstanding customer service! Handle inquiries, resolve issues, and ensure customer satisfaction. Be part of an exciting workplace in Clark and enjoy a rewarding salary and benefits package. Seniority level Entry level Employment type Full-time Job function Call Center - Premium Telco...

  • Call Center Agent

    3 days ago

    Angeles, Philippines MCI Full time

    Overview Angeles City, PH Type: Full-Time, Hourly MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are looking for call center agents in the area to join our growing team. You will handle inbound phone interactions with residential and business customers,...

  • Call Center Representative

    3 days ago

    Angeles, Philippines MCI Full time

    Overview POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re seeking enthusiastic Call Center...

  • Call Center

    12 hours ago

    Angeles P, Philippines Rich Build Industrial Sales INC. Full time ₱216,000 - ₱324,000 per year

    Exciting Role Responsibilities:Engage with Customers: Connect with customers via phone delivering quick and professional assistance.Solve with Care: Address concerns with empathy and patience, ensuring every interaction leaves a positive impression.Provide Smart Solutions: Process orders, handle returns, and offer tailored solutions to meet customer...

  • Call Center Agent

    3 weeks ago

    Angeles City, Central Luzon, Philippines MCI Full time

    OverviewAngeles City, PHType: Full-Time, HourlyMCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are looking for call center agents in the area to join our growing team. You will handle inbound phone interactions with residential and business customers,...

  • Remote Call Center Representative

    6 days ago

    Angeles, Philippines MCI Full time

    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re looking for enthusiasticRemote Call Center...

  • Remote Call Center Support Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Customer Service Representative Job DescriptionJob SummaryWe're seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional support to our clients through inbound and outbound calls, emails, or chats.Handle customer inquiries professionally and efficiently.Resolve customer issues on the first call through effective...

  • Call Center Agent

    3 days ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and...

  • Remote Call Center Representative

    3 weeks ago

    Angeles City, Central Luzon, Philippines MCI Full time

    OverviewAngeles City, PH • Full-Time • HourlyMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We're looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse...

Call Center Trainer

2 weeks ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ is Hiring: Account/Process Trainer (Clark)

Immediate start | Initial interview conducted via phone

**Perks & Benefits:**

- Quarterly performance bonuses

- Opportunities for rapid career advancement

- Support for work-life balance

- Free HMO and Life Insurance coverage for the employee and two dependents

- Office located in the Central Business District

- Certified as a Great Place to Work

**Position Overview:**

We are seeking an experienced account/process trainer based in Clark to join our team as soon as possible. The role involves delivering high-quality training programs and supporting initiatives aimed at enhancing performance.

**Qualifications:**

- Bachelor's degree required

- 2-3 years of training experience within the BPO industry

- Prior experience as a trainer is highly preferred

- Excellent oral and written communication skills

**Key Responsibilities:**

1. **Training Needs Analysis**

- Identify and evaluate training requirements

- Provide ongoing support to reinforce learning and improve performance

2. **Curriculum Design**

- Develop comprehensive course structures and methodologies

3. **Content Development**

- Create and adapt training materials using effective development techniques

4. **Training Delivery**

- Conduct engaging and impactful training sessions

5. **Research**

- Apply basic research principles to enhance training effectiveness

6. **Collaboration**

- Work closely with internal teams and clients across different cultures

7. **People Management**

- Lead and manage diverse teams

- Handle conflicts efficiently

8. **Administration & Planning**

- Manage reports, schedules, attendance, feedback, and coordination with other departments

- Optimize training resources and streamline processes

**Required Skills:**

- Experience in customer service, technical support, and soft skills training

- Basic proficiency in MS Word, Excel, and PowerPoint for reporting and documentation

- Professional, positive, and service-oriented communication style

- Strong analytical skills to evaluate data, identify issues, and propose solutions

**Candidate Screening Criteria:**

- Minimum of 3 years' experience in training focused on soft skills and customer service

- At least 4 years total experience in the BPO sector

- Minimum of 2 years as a trainer within a BPO or shared services environment

- Experience in tech support is a plus

- Willingness to work onsite in Clark and accommodate shift schedules