Call Center Trainer

6 days ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ is Hiring: Account/Process Trainer (Clark) Immediate start | Initial interview conducted via phone **Perks & Benefits:** - Quarterly performance bonuses - Opportunities for rapid career advancement - Support for work-life balance - Free HMO and Life Insurance coverage for the employee and two dependents - Office located in the Central Business District - Certified as a Great Place to Work **Position Overview:** We are seeking an experienced account/process trainer based in Clark to join our team as soon as possible. The role involves delivering high-quality training programs and supporting initiatives aimed at enhancing performance. **Qualifications:** - Bachelor's degree required - 2-3 years of training experience within the BPO industry - Prior experience as a trainer is highly preferred - Excellent oral and written communication skills **Key Responsibilities:** 1. **Training Needs Analysis** - Identify and evaluate training requirements - Provide ongoing support to reinforce learning and improve performance 2. **Curriculum Design** - Develop comprehensive course structures and methodologies 3. **Content Development** - Create and adapt training materials using effective development techniques 4. **Training Delivery** - Conduct engaging and impactful training sessions 5. **Research** - Apply basic research principles to enhance training effectiveness 6. **Collaboration** - Work closely with internal teams and clients across different cultures 7. **People Management** - Lead and manage diverse teams - Handle conflicts efficiently 8. **Administration & Planning** - Manage reports, schedules, attendance, feedback, and coordination with other departments - Optimize training resources and streamline processes **Required Skills:** - Experience in customer service, technical support, and soft skills training - Basic proficiency in MS Word, Excel, and PowerPoint for reporting and documentation - Professional, positive, and service-oriented communication style - Strong analytical skills to evaluate data, identify issues, and propose solutions **Candidate Screening Criteria:** - Minimum of 3 years' experience in training focused on soft skills and customer service - At least 4 years total experience in the BPO sector - Minimum of 2 years as a trainer within a BPO or shared services environment - Experience in tech support is a plus - Willingness to work onsite in Clark and accommodate shift schedules

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