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9 hours ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ is Hiring: Account/Process Trainer (Clark) Immediate Start | Initial Interview via Phone Benefits: Quarterly performance bonuses Accelerated career advancement opportunities Support for work-life balance Complimentary HMO and Life Insurance for the employee and two dependents Office situated in the Central Business District Certified as a Great Place to Work Position Summary: TASQ is looking for a qualified Account/Process Trainer located in Clark to join our team immediately. This position focuses on delivering effective training programs and enhancing performance improvement efforts. Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free. Inside the Central Business District area. Great place to work certified. Qualifications: Minimum of 3 years of training experience focused on soft skills and customer service At least 4 years of overall BPO experience A minimum of 2 years as a trainer in a BPO or shared services environment Preferred: 2 years of experience training in financial accounts Must be willing to work onsite and adhere to shifting schedules (Clark-based)Strong verbal and written communication skills Core Responsibilities: Training Needs Analysis Identify and evaluate training needs Provide continuous support to enhance learning and performance Curriculum Design Utilize comprehensive methodologies for course design Content Development Develop and modify training materials using established techniques Training Delivery Conduct engaging and effective training sessions Research Apply basic research principles to enhance training results Collaboration Work collaboratively with internal teams and clients from diverse backgrounds People Management Lead and manage diverse teams effectively Address conflicts proficiently Administration & Planning Oversee reports, schedules, attendance, feedback, and inter-departmental coordination Optimize training resources and streamline processes Key Skills Required: Customer Service & Tech Training: Experience in communication, technical support, and customer service training. Tech Proficiency: Basic knowledge of MS Word, Excel, and PowerPoint for reporting and documentation. High-Impact Communication: Professional, positive, and service-oriented attitude. Analytical Thinking: Ability to assess data, identify problems, and suggest solutions.

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