Quality Compliance Analyst

2 weeks ago

Pasay, Philippines TASQ Staffing Solutions Full time

Education & License Requirements:

  • Must have a Bachelor of Science Degree in Nursing from an accredited institution in the Philippines.
  • Must possess and maintain an active Philippine Registered Nurse license, free from any restrictions, including, but not limited to, any sanctions, revocations, or suspensions, and comply with continuing education requirements to maintain this license.

Work Experience Requirements:

  • Must have a minimum of at least one (1) to two (2) years active experience in a clinical or medical setting where a valid and unencumbered Philippine nursing license is required to function.
  • With at least one (1) to two (2) years of Business Process Outsourcing (BPO) experience in a contact center or group insurance account (eg. Disability Insurance, Healthcare) would be a plus.
  • With at least one (1) to two (2) years of quality / process excellence experience would be a plus.

Responsibilities:

  • Monitor transactions as per process guidelines.
  • Provide event-based and frequency-based feedback.
  • Assist the operations and process training teams in identifying training needs for the agents and process level issues that can help improve performance.
  • Participate in team huddles and provide a brief on quality performance in the process.
  • Lead calibration exercises with participation from the operations and process training team to ensure process workflows are followed consistently
  • Brief new staff joining the process and explain how the quality function operates in the process.
  • Coordinate all process improvement initiatives

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