Quality Analyst Lead

With more than 3 years of experience as a QA.With 2 years experience as a QA LeadExperience handling group of Quality Analysts.\Experience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Php30, Php44,000.00 per monthExperience:Overall BPO: 5 years (Required)Quality Analyst: 3 years...

About the role As a Quality Analyst in our healthcare Business Process Outsourcing (BPO) division, you will play a vital role in ensuring the consistently high quality of our customer service operations. Reporting to the Quality Assurance Manager, you will be based in our modern office in Pasay City, Metro Manila. This full-time position offers excellent...

Pure ONSITE JOBNo work from home set-up or HybridShould have an experience as Quality Analyst from previous Job in a BPO Setupat least 2 yrs or more as Quality Analyst RoleGood Listening, Written and Verbal Communication SkillsKeen on detailsCan start AsapJob Types: Full-time, PermanentPay: Php40,000.00 per monthBenefits:Company eventsHealth insurancePaid...

We are currently looking for Quality Analyst to be part of our growing AR Team As a Quality analyst you'll play a vital role in ensuring the delivery of high quality customer service and the accurate processing of account receivables for our healthcare clients.What you'll be doingMonitoring and evaluating the quality of customer service interactions to...

With more than 3 years of experience in BPOWith 2 years experience as a QAExperience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Up to Php33,000.00 per monthExperience:Overall BPO: 3 years (Required)Quality Analyst: 1 year (Required)scrubbing and doing RCA: 1 year (Required)billing, tech...

Access Healthcare is looking for dedicated and detail-oriented Quality Analysts to join our Healthcare team. The ideal candidate will have 1 to 3 years of experience auditing calls for healthcare accounts, ensuring adherence to quality standards, compliance requirements, and customer satisfaction metrics (CSAT).Key Responsibilities:Conduct regular audits...

Evaluate live chat, email, and voice interactions based on set QA scorecards and standards.Provide timely and constructive feedback to agents through coaching sessions and reports.Identify behavior patterns and training needs to improve agent performance.Collaborate with Training and Operations Teams to address skill or knowledge gaps.Monitor adherence to...

Job Descriptions:Evaluate live chat, email, and voice interactions based on set QA scorecards and standards.Provide timely and constructive feedback to agents through coaching sessions and reports.Identify behavior patterns and training needs to improve agent performance.Collaborate with Training and Operations Teams to address skill or knowledge...

Responsibilities:Evaluate a required number of interactions (phone, chat, and/or e-mail) per week for all agentsAccurately evaluate teammate behaviors using the company's C.O.R.E. practice to successfully identify impacting strengths and opportunitiesConsistently and accurately communicate client opportunities to stakeholdersActively participate in...

Education & License Requirements: Must have a Bachelor of Science Degree in Nursing from an accredited institution in the Philippines.Must possess and maintain an active Philippine Registered Nurse license, free from any restrictions, including, but not limited to, any sanctions, revocations, or suspensions, and comply with continuing education requirements...