Quality Compliance Analyst

2 weeks ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

Education & License Requirements:

  • Must have a Bachelor of Science Degree in Nursing from an accredited institution in the Philippines.
  • Must possess and maintain an active Philippine Registered Nurse license, free from any restrictions, including, but not limited to, any sanctions, revocations, or suspensions, and comply with continuing education requirements to maintain this license.

Work Experience Requirements:

  • Must have a minimum of at least one (1) to two (2) years active experience in a clinical or medical setting where a valid and unencumbered Philippine nursing license is required to function.
  • With at least one (1) to two (2) years of Business Process Outsourcing (BPO) experience in a contact center or group insurance account (eg. Disability Insurance, Healthcare) would be a plus.
  • With at least one (1) to two (2) years of quality / process excellence experience would be a plus.

Responsibilities:

  • Monitor transactions as per process guidelines.
  • Provide event-based and frequency-based feedback.
  • Assist the operations and process training teams in identifying training needs for the agents and process level issues that can help improve performance.
  • Participate in team huddles and provide a brief on quality performance in the process.
  • Lead calibration exercises with participation from the operations and process training team to ensure process workflows are followed consistently
  • Brief new staff joining the process and explain how the quality function operates in the process.
  • Coordinate all process improvement initiatives

  • Quality Analyst for Healthcare BPO

    6 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Access Healthcare is looking for dedicated and detail-oriented Quality Analysts to join our Healthcare team. The ideal candidate will have 1 to 3 years of experience auditing calls for healthcare accounts, ensuring adherence to quality standards, compliance requirements, and customer satisfaction metrics (CSAT).Key Responsibilities:Conduct regular audits...

  • Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱450,000 - ₱900,000 per year

    About the role As a Quality Analyst in our healthcare Business Process Outsourcing (BPO) division, you will play a vital role in ensuring the consistently high quality of our customer service operations. Reporting to the Quality Assurance Manager, you will be based in our modern office in Pasay City, Metro Manila. This full-time position offers excellent...

  • Quality Analyst for Healthcare BPO

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are currently looking for Quality Analyst to be part of our growing AR Team As a Quality analyst you'll play a vital role in ensuring the delivery of high quality customer service and the accurate processing of account receivables for our healthcare clients.What you'll be doingMonitoring and evaluating the quality of customer service interactions to...

  • Quality Assurance Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Outsourcellent Inc Full time ₱144,000 - ₱600,000 per year

    Pure ONSITE JOBNo work from home set-up or HybridShould have an experience as Quality Analyst from previous Job in a BPO Setupat least 2 yrs or more as Quality Analyst RoleGood Listening, Written and Verbal Communication SkillsKeen on detailsCan start AsapJob Types: Full-time, PermanentPay: Php40,000.00 per monthBenefits:Company eventsHealth insurancePaid...

  • Quality Analyst Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱374,400 - ₱528,000 per year

    With more than 3 years of experience as a QA.With 2 years experience as a QA LeadExperience handling group of Quality Analysts.\Experience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Php30, Php44,000.00 per monthExperience:Overall BPO: 5 years (Required)Quality Analyst: 3 years...

  • Quality Analyst Lead

    6 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱480,000 per year

    Qualifications:Associate Degree or Bachelor's DegreeAt least 2 years experience as Quality Analyst LeadAmenable to work onsiteJob Type: Full-timePay: Up to Php40,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's (Required)Experience:BPO industry: 2 years...

  • Quality Analyst MIDSHIFT

    2 weeks ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱144,000 - ₱360,000 per year

    With more than 3 years of experience in BPOWith 2 years experience as a QAExperience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Up to Php33,000.00 per monthExperience:Overall BPO: 3 years (Required)Quality Analyst: 1 year (Required)scrubbing and doing RCA: 1 year (Required)billing, tech...

  • Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines GILGAMESH CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Evaluate live chat, email, and voice interactions based on set QA scorecards and standards.Provide timely and constructive feedback to agents through coaching sessions and reports.Identify behavior patterns and training needs to improve agent performance.Collaborate with Training and Operations Teams to address skill or knowledge gaps.Monitor adherence to...

  • Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines World Platinum Technologies Incorporated Full time ₱400,000 - ₱480,000 per year

    Job Descriptions:Evaluate live chat, email, and voice interactions based on set QA scorecards and standards.Provide timely and constructive feedback to agents through coaching sessions and reports.Identify behavior patterns and training needs to improve agent performance.Collaborate with Training and Operations Teams to address skill or knowledge...

  • Compliance Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Visa Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...