Quality Compliance Analyst

2 weeks ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

Education & License Requirements:

  • Must have a Bachelor of Science Degree in Nursing from an accredited institution in the Philippines.
  • Must possess and maintain an active Philippine Registered Nurse license, free from any restrictions, including, but not limited to, any sanctions, revocations, or suspensions, and comply with continuing education requirements to maintain this license.

Work Experience Requirements:

  • Must have a minimum of at least one (1) to two (2) years active experience in a clinical or medical setting where a valid and unencumbered Philippine nursing license is required to function.
  • With at least one (1) to two (2) years of Business Process Outsourcing (BPO) experience in a contact center or group insurance account (eg. Disability Insurance, Healthcare) would be a plus.
  • With at least one (1) to two (2) years of quality / process excellence experience would be a plus.

Responsibilities:

  • Monitor transactions as per process guidelines.
  • Provide event-based and frequency-based feedback.
  • Assist the operations and process training teams in identifying training needs for the agents and process level issues that can help improve performance.
  • Participate in team huddles and provide a brief on quality performance in the process.
  • Lead calibration exercises with participation from the operations and process training team to ensure process workflows are followed consistently
  • Brief new staff joining the process and explain how the quality function operates in the process.
  • Coordinate all process improvement initiatives

  • Quality Assurance Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time

    Quality Assurance Analyst | AR Claims | Healthcare BPOWe are looking for an Accounts Receivable Quality Analyst to be part of our growing team. As a Quality Analyst you will ensure the accuracy and compliance of AR processes in a fast-paced healthcare BPO environment. The ideal candidate should have a strong understanding of U.S. healthcare RCM, AR...

  • PHRN Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time $30,000 - $50,000 per year

    We are currently looking for REGISTERED NURSE Quality Analyst to be part of our Denials and Appeals Team. The Quality Analyst will be responsible for monitoring and evaluating the quality of customer service interactions, identifying areas for improvement, and ensuring compliance with policies and procedures. The successful candidate must be a Registered...

  • Quality Assurance Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time $40,000 - $80,000 per year

    We are looking for anAccounts Receivable Quality Analystto be part of our growing teamAs a Quality Analyst you'll be ensuring the accuracy and compliance of AR processes in a fast-paced healthcare BPO environment. The ideal candidate should have a strong understanding of U.S. healthcare RCM, AR follow-up, and quality assurance methodologies.Key...

  • Quality Analyst for Healthcare BPO

    5 days ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Access Healthcare is looking for dedicated and detail-oriented Quality Analysts to join our Healthcare team. The ideal candidate will have 1 to 3 years of experience auditing calls for healthcare accounts, ensuring adherence to quality standards, compliance requirements, and customer satisfaction metrics (CSAT).Key Responsibilities:Conduct regular audits...

  • Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time $104,000 - $130,878 per year

    About the role As a Quality Analyst in our healthcare Business Process Outsourcing (BPO) division, you will play a vital role in ensuring the consistently high quality of our customer service operations. Reporting to the Quality Assurance Manager, you will be based in our modern office in Pasay City, Metro Manila. This full-time position offers excellent...

  • Quality Analyst for Healthcare BPO

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are currently looking for Quality Analyst to be part of our growing AR Team As a Quality analyst you'll play a vital role in ensuring the delivery of high quality customer service and the accurate processing of account receivables for our healthcare clients.What you'll be doingMonitoring and evaluating the quality of customer service interactions to...

  • Quality Assurance Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Outsourcellent Inc Full time ₱480,000 per year

    Pure ONSITE JOBNo work from home set-up or HybridShould have an experience as Quality Analyst from previous Job in a BPO Setupat least 2 yrs or more as Quality Analyst RoleGood Listening, Written and Verbal Communication SkillsKeen on detailsCan start AsapJob Types: Full-time, PermanentPay: Php40,000.00 per monthBenefits:Company eventsHealth insurancePaid...

  • Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines VISA Full time $60,000 - $100,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Quality Analyst Team Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱30,000 - ₱440,000 per year

    With more than 3 years of experience as a QA.With 2 years experience as a QA LeadExperience handling group of Quality Analysts.\Experience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Php30, Php44,000.00 per monthExperience:Overall BPO: 5 years (Required)Quality Analyst: 3 years...

  • Collections Quality Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines TechTiera Corp Full time ₱55,000 - ₱65,000 per year

    The Collection QA monitors, evaluates, and helps improving the quality of collection calls andprocesses. This role helps collection team members to adhere to company policies, regulatoryrequirements, and customer service standards, while identifying areas for improvement andtraining.Mentioned below are key duties:Listen to and evaluate inbound and outbound...