Call Center Quality Assurance Manager

About the job Call Center Quality Manager - Alabang TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities Responsible for designing new processes for QC functioning to meet client specific requirements;...

About the job: Quality Assurance Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and build robust controls around them. Process Control &...

Quality Assurance Analyst The QA Specialist ensures consistent service quality across all customer interactions by monitoring, evaluating, and guiding the performance of call center agents. This role involves analyzing quality trends, providing actionable feedback, and collaborating with operations to drive process improvement and enhance the customer...

About the role We are seeking a Call Center Agent to join our team at AUGUSTIN INTERNATIONAL CENTER, INC.' in Putatan Muntinlupa City Metro Manila. This is a full-time position, and we're looking for candidates who are available to start immediately without the need for a final interview. What you'll be doing Responding to inbound calls from customers and...

The Quality Assurance Specialist is responsible for checking and ensuring that customer service reps are providing the best customer service as well as keeping the interest of the licensee in mind at all times. He/she takes an active part in the ongoing development of a rep as he/she works with the tools developed to monitor a rep’s progress, identify...

Position Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retailKnowledge of quality...

Join one of the top global BPOs supporting premier banking and fintech clients. The company is known for delivering best‑in‑class customer experience operations across multiple regions. You’ll be part of a culture that values accuracy, innovation, and professional growth. About the Role As a Lead Quality Analyst , you’ll audit cases and calls, coach...

Overview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO...

IGT Solutions Muntinlupa City, National Capital Region, Philippines Head of Quality IGT Solutions Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Graduate of any Bachelor’s degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center -...

Position: Operations Manager - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in Cebu CityShift Schedule & Rest Days: 24/7 coverageEducational Requirement: Bachelor's DegreeWork Experience:At least 4 years of experience as an Operations Manager or Senior Group Leader in any domain,...