Quality Assurance Manager
2 weeks ago
Join one of the top global BPOs supporting premier banking and fintech clients. The company is known for delivering best‑in‑class customer experience operations across multiple regions. You’ll be part of a culture that values accuracy, innovation, and professional growth. About the Role As a Lead Quality Analyst , you’ll audit cases and calls, coach teams, and drive performance improvement initiatives. You’ll collaborate closely with Operations and Training teams to identify gaps, implement corrective actions, and uphold client‑mandated standards. Key Responsibilities Audit customer cases/calls as per client requirements and report trends Review call adherence to internal and regulatory guidelines Share actionable feedback with agents and leadership teams Conduct root cause analysis and recommend process improvements Facilitate internal and client calibration sessions Prepare quality scorecards, reports, and RAG/BQM analyses Identify training needs (TNI/TNA) and support development interventions Maintain documentation and process updates for training and audit reference Collaborate with supervisors to track and improve team performance Must‑Have Qualifications Minimum 7 years experience in Banking, Fintech CX, or Contact Center operations (voice or back‑office) 8–10 years of total customer experience (non‑FS or Banking CX) Strong knowledge of quality tools and methodologies (Six Sigma, Lean, Kaizen, 7 QC Tools) Proficiency in MS Excel and analytical reporting Proven ability to coach and provide feedback effectively Excellent communication, problem‑solving, and stakeholder management skills Seniority level Mid‑Senior level Employment type Full‑time Job function Quality Assurance #J-18808-Ljbffr
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Quality Assurance and Control Officer
6 days ago
Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time ₱400,000 - ₱600,000 per yearQuality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...
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Quality Assurance Manager
4 weeks ago
Cebu City, Philippines HR TechX Corp. Full timeJoin to apply for the Quality Assurance Manager role at HR TechX Corp. This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office...
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Quality Assurance Manager
2 weeks ago
Cebu City, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: CebuShift: Night ShiftSet-up: OnsiteStart Date: June /...
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Quality Assurance Manager
4 weeks ago
Cebu City, Philippines HR TechX Corp. Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...
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Quality Assurance Manager
2 weeks ago
Cebu City, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...
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Quality Assurance
4 days ago
Cebu City, Central Visayas, Philippines Shamrock Bakery and Restaurant Corporation Full time ₱250,000 - ₱750,000 per yearQUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...
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Assistant Quality Assurance Manager
4 weeks ago
Cebu City, Philippines PrimeMatch Advantage Full timeEducational / Professional Qualifications Bachelor’s degree (any four-year course). 5–7 years of progressive contact center experience. Minimum 12 months in the healthcare industry. 3–4 years in a leadership role overseeing Quality Assurance and/or Training in a contact center. Experience managing and developing teams. Proven success in designing,...
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Assistant Quality Assurance Manager
4 weeks ago
Cebu City, Philippines PrimeMatch Advantage Full timeEducational / Professional Qualifications Bachelor’s degree (any four-year course). 5–7 years of progressive contact center experience. Minimum 12 months in the healthcare industry. 3–4 years in a leadership role overseeing Quality Assurance and/or Training in a contact center. Experience managing and developing teams. Proven success in designing,...
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Quality Assurance Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timePosition Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retailKnowledge of quality...
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Quality Assurance Manager
13 hours ago
Quezon City, National Capital Region, Philippines GOLDENGREEN(TM) Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time remote role for a Quality Assurance Manager. The Quality Assurance Manager will be responsible for overseeing the entire QA process, including developing and implementing quality assurance policies and procedures, conducting inspections, and identifying quality issues. The role involves coordinating with various...
