Quality Assurance Associate

3 weeks ago


Muntinlupa, Philippines J-K Network Services Full time

Overview

Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.

Position: Quality Assurance Associate

Industry: BPO Company

Location: Alabang, Muntinlupa

Schedule: Shifting Schedule

Work Set up: Work on site

Benefits
  • Government mandated Benefits
  • HMO
  • 13th month pay
  • Sick Leave Credits
  • Vacation Leave Credits
Qualifications

Job Requirements:

  • Bachelor’s Degree Holder
  • At least 2-3 years of work experience as Quality Assurance role
  • Experience working as Customer Service Representative in BPO industry
  • Willing to work on site
  • Amenable to work at shifting schedule
Responsibilities

Job Responsibilities:

  • Handling inbound and outbound calls, messages and email
  • Assisting customers with product and service inquiries
  • Develop and maintain strong relationships with customers and clients
  • Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
  • Developing and Maintaining high customer satisfactions
Recruitment Process

Recruitment Process: Online and Face to Face

  • Initial interview
  • Final interview
  • JOB OFFER
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