Quality Assurance Associate

7 days ago


Muntinlupa, Philippines J-K Network Services Full time

Overview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO 13th month pay Sick Leave Credits Vacation Leave Credits Qualifications Job Requirements: Bachelor’s Degree Holder At least 2-3 years of work experience as Quality Assurance role Experience working as Customer Service Representative in BPO industry Willing to work on site Amenable to work at shifting schedule Responsibilities Job Responsibilities: Handling inbound and outbound calls, messages and email Assisting customers with product and service inquiries Develop and maintain strong relationships with customers and clients Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments. Developing and Maintaining high customer satisfactions Recruitment Process Recruitment Process: Online and Face to Face Initial interview Final interview JOB OFFER #J-18808-Ljbffr


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