
Quality Assurance Associate
17 hours ago
Overview
Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.
Position: Quality Assurance Associate
Industry: BPO Company
Location: Alabang, Muntinlupa
Schedule: Shifting Schedule
Work Set up: Work on site
Benefits- Government mandated Benefits
- HMO
- 13th month pay
- Sick Leave Credits
- Vacation Leave Credits
Job Requirements:
- Bachelor’s Degree Holder
- At least 2-3 years of work experience as Quality Assurance role
- Experience working as Customer Service Representative in BPO industry
- Willing to work on site
- Amenable to work at shifting schedule
Job Responsibilities:
- Handling inbound and outbound calls, messages and email
- Assisting customers with product and service inquiries
- Develop and maintain strong relationships with customers and clients
- Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
- Developing and Maintaining high customer satisfactions
Recruitment Process: Online and Face to Face
- Initial interview
- Final interview
- JOB OFFER
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