Quality Assurance

2 weeks ago

Zamboanga City, Philippines Reliasourcing Full time

The Quality Assurance Specialist is responsible for checking and ensuring that customer service reps are providing the best customer service as well as keeping the interest of the licensee in mind at all times. He/she takes an active part in the ongoing development of a rep as he/she works with the tools developed to monitor a rep’s progress, identify strengths, check for areas of improvement and provide the necessary steps to hone skills and overcome weak points. Duties and Responsibilities: Perform daily Quality Assurance and Auditing (Reports included) Monitor performance to ensure proper procedures and policies are followed according to the Quality Assurance guidelines. Develop and perform Quality Assurance/Quality Control in one of the following areas:Setting the Quality system standards for emails and calls, and updating it according to the need of the business. Pointing out common mistakes in agent’s work and planning training in necessary fields in order to prevent re-occurrences of those mistakes. Performing audits to quality system standards such as emails and calls to assess the compliance to such systems Coaching, directing, training and providing accurate solutions for Customer Support Representatives. (Includes updating of knowledge base with procedures and any changes in work standards based on daily email monitoring results.) Provide reports to Team Leader. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: Minimum of two (2) years of college education. With at least two (2) years experience in customer service preferably gained from a call center or any business process outsourcing (BPO) company. Language Skills: Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Ability to read, analyze and interpret general data reports, manuals, technical procedures, etc. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to apply basic Math concepts. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform the job successfully, an individual should have a basic knowledge on: Internet navigation and operations. Microsoft Office applications. Typing proficiency of at least 40-60 words per minute. Other programs required by the account / system. #J-18808-Ljbffr

  • Quality Assurance and Control Officer

    1 week ago

    Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time ₱400,000 - ₱600,000 per year

    Quality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...

  • Quality Assurance Engineer

    2 weeks ago

    Zamboanga City, Philippines Clever Real Estate Full time

    Join to apply for the Quality Assurance Engineer role at Clever Real Estate About the Role We’re looking for a QA Engineer to join us on our mission to make homeownership more accessible for everyone. As a QA Engineer at Clever, you'll oversee the planning, design, development, and execution of manual and automated test suites. You will work with our...

  • Inpatient Coder

    4 weeks ago

    Zamboanga City, Philippines CPS Asia Pacific Full time

    Overview We’re Hiring: Inpatient Coder - Quality Assurance Specialist (PRN + IP). Join the growing healthcare team and play a key role in ensuring coding accuracy and compliance across inpatient medical records. Position: Inpatient Coder - Quality Assurance Specialist Setup: 100% Work From Home (TWFH) Type: Non-Voice | PRN + IP Salary Range: PHP 75,000 –...

  • Quality Control/Quality Assurance

    2 weeks ago

    Iloilo City, Philippines MFT International Corporation Full time

    Responsibilities Draft quality assurance policies and procedures Interpret and implement quality assurance standards and procedures Evaluate the adequacy of quality assurance standards Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality Overall in-charge in quality assurance & control Turn over of...

  • Quality Assurance

    2 weeks ago

    Quezon City, Philippines All Visual and Lights Systems Full time

    Job Description To inspect and test outgoing goods, in-process components and incoming cards & material are in accordance to quality requirement. Qualifications College graduate of any technical course. Works in Manufacturing Company. At least one year experience as Quality Assurance Final Inspector. Ability to detect defects in various products. Must...

  • Quality Assurance

    1 week ago

    Quezon City Central Post Office P, Philippines Bagong Pag-asa Bakery, Inc. Full time ₱360,000 - ₱720,000 per year

    DUTIES AND RESPONSIBILITIESInvestigate non-conformances on processes and protocols that cause deterioration of the quality of products and/or losses to the company.Ensure that standards and safety regulations are observed in accordance with Current Good Manufacturing Practice.Perform routine inspections and quality tests.Develop a workflow for product...

  • Quality Assurance Specialist

    4 weeks ago

    Cavite City, Philippines Clibase Technology Inc Full time

    We are looking for a detail-oriented quality assurance specialist to be in charge of all quality assurance activities. The quality assurance specialist's responsibilities include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. To be...

  • Quality Assurance

    3 days ago

    Davao City, Davao, Philippines Rizal Memorial Colleges, Inc. Full time ₱300,000 - ₱450,000 per year

    Duties and Responsibilities:Assist in the preparation, organization, and submission of documents and reports for accreditation purposes.Coordinate with academic and administrative units in gathering data and evidence to support accreditation activities.Monitor compliance with institutional, regulatory, and accrediting bodies' standards.Maintain and update...

  • Quality Assurance/Quality Control

    2 weeks ago

    Batangas City, Philippines MFT International Corporation Full time

    Job Description Share Draft quality assurance policies and procedures Interpret and implement quality assurance standards and procedures Evaluate the adequacy of quality assurance standards Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality Overall in-charge in quality assurance & control Turn over...

  • Quality Assurance

    7 hours ago

    Quezon City, Philippines AVLS Full time

    Overview To inspect and test outgoing goods, in-process components and incoming cards & material are in accordance to quality requirement. Responsibilities Inspect and test outgoing goods, in-process components and incoming cards & material in accordance to quality requirement. Works in Manufacturing Company Ability to detect defects in various products Must...