Call Center Quality Assurance Manager
3 weeks ago
About the job: Quality Assurance Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and build robust controls around them. Process Control & Verification: Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved. Client Management: Participate in engagement reviews with clients to provide quality, specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions. Requirements: Minimum of 6 years' experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services set-up At least 3 years of people management background. (Supervisory/Managerial support) Effective communication skills. Can drive discussions with sea-level executives. #J-18808-Ljbffr
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Call Center Quality Manager
5 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Call Center Quality Manager - Alabang TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities Responsible for designing new processes for QC functioning to meet client specific requirements;...
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Call Center Quality Assurance Manager
3 days ago
Muntinlupa City, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and build robust controls around them.Process Control &...
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Call Center Agent
5 days ago
Muntinlupa, Philippines AUGUSTIN INTERNATIONAL CENTER, INC. Full timeAbout the role We are seeking a Call Center Agent to join our team at AUGUSTIN INTERNATIONAL CENTER, INC.' in Putatan Muntinlupa City Metro Manila. This is a full-time position, and we're looking for candidates who are available to start immediately without the need for a final interview. What you'll be doing Responding to inbound calls from customers and...
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Head of Quality
4 weeks ago
Muntinlupa, Philippines IGT Solutions Full timeIGT Solutions Muntinlupa City, National Capital Region, Philippines Head of Quality IGT Solutions Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Graduate of any Bachelor’s degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center -...
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Quality Assurance Associate
7 days ago
Muntinlupa, Philippines J-K Network Services Full timeOverview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO...
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Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated...
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IT Quality Assurance
3 weeks ago
Muntinlupa, Philippines HR Network Inc Full timeJoin to apply for the IT Quality Assurance role at HR Network Inc 1 year ago Be among the first 25 applicants Join to apply for the IT Quality Assurance role at HR Network Inc Skills And RequirementsDegree in IT, Engineering, or other related fields Minimum 3 Years Of QA ExperienceExperience in writing use cases and test scripts Skills And RequirementsDegree...
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Call Center Agent
2 weeks ago
Muntinlupa, Philippines ServiceFirst Full timeServiceFirst – Muntinlupa City, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance...
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Alorica Alabang Muntinlupa
3 weeks ago
Muntinlupa, Philippines JobsAvenuePH Full timeOverview Join Alorica Philippines and be part of a dynamic team that delivers world-class customer service! As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience. Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our...
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Call Center Agent
7 days ago
Muntinlupa, Philippines Lexie Staffing co. Full timeJob Description Position: Customer Service Representative/Call Center Agent Location: Quezon City Provide satisfactory service to customers by fixing problems and offering solutions through calls, messages, and emails. Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Inclusion of government mandated benefits is...