Call Center Quality Assurance Manager

JOB SUMMARY Under the supervision of the Quality and Training Manager/Director of Operations/BU Head, this key position handles the quality team to ensure that standards are upheld, and data are managed efficiently for effective identification of areas of improvement. JOB RESPONSIBILITIES 1. Attend management and client calls to report key information and...

IGT Solutions Muntinlupa City, National Capital Region, Philippines Head of Quality IGT Solutions Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Graduate of any Bachelor’s degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center -...

TASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately. The pre-screening interview will take place over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...

Overview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO...

TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated...

TASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately. The pre-screening interview will take place over the phone. Overview Quality Manager (Alabang) - on-site position with responsibilities spanning process design, quality compliance, and continuous improvement. Responsibilities Responsible for designing new processes for...

TASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and...

Overview On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time Job Description Under the supervision of the Operations Supervisor, the Quality Assurance Auditor is responsible for ensuring the accuracy and integrity of client-facing documents by thoroughly reviewing Excel-based proposals and their source materials for errors or discrepancies that could lead to...

Job Description Position: Customer Service Representative/Call Center Agent Location: Quezon City Provide satisfactory service to customers by fixing problems and offering solutions through calls, messages, and emails. Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Inclusion of government mandated benefits is...