Head of Quality

4 weeks ago


Muntinlupa, Philippines IGT Solutions Full time

IGT Solutions Muntinlupa City, National Capital Region, Philippines Head of Quality IGT Solutions Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Graduate of any Bachelor’s degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center - customer service/sales/travel is required. Experience in building and managing the delivery center. Must have at least 5 years of experience in Quality. At least 10 years in BPO setup is a must with coaching, training, and motivating employees required. Strong knowledge of travel domain. Experience in GDS systems is preferred, but not required. Proficiency in MS Office, especially Excel, Word, and PowerPoint. Strong leadership and people skills, as well as performance management know-how to consistently meet KPIs and tasks. Six Sigma certification (at least Green Belt) and COPC are a plus Amenable to work onsite in Alabang, flexible in shifting or rotational schedule within 24/7 work hours. Can interact with senior management at a client and/or within IGT, involving matters that may require acceptance of an alternate approach. Project management experience is a plus. Seniority level Director Employment type Full-time Job function Quality Assurance and Management Industries Telephone Call Centers Referrals increase your chances of interviewing at IGT Solutions by 2x Get notified about new Head of Quality Assurance jobs in Muntinlupa City, National Capital Region, Philippines . #J-18808-Ljbffr


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