Call Center Quality Manager

5 days ago


Muntinlupa, Philippines TASQ Staffing Solutions Full time

About the job Call Center Quality Manager - Alabang TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance Leads significant process improvement projects Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements Qualifications Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience Excellent working knowledge of MS Office (MS Excel, Power Point, Word Doc, Outlook) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred Preferably knowledge of industry domain being aligned to Insurance Knowledge of quality systems (ISO, COPC) preferable #J-18808-Ljbffr


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