Retail QA Manager

7 days ago


Makati, Philippines TASQ Staffing Solutions Full time

TASQ is urgently looking for an on-site Quality Assurance Manager for its retail call center in Makati. The pre-screening interview will take place over the phone. **Position Overview: QA Manager for Retail (Makati)** **Shift:** - Shifting Schedule **Work Arrangement:** - Onsite in Makati **Requirements:** - The hiring team seeks candidates with experience in managing multiple programs and sites for quality assurance. - Six Sigma certification is required. - Responsible for monitoring and assessing the quality of both inbound and outbound calls, as well as other customer contact methods (such as email and chat), ensuring they meet quality standards. - Documents quality issues and performance metrics for management evaluation. - Provides insights to support the feedback and formal training processes for team members handling calls. - Holds expertise in a specific discipline while having a comprehensive understanding of related areas. - Often leads the development of new solutions for programs, complex projects, processes, or activities. - Acts as the final decision-maker in the field, and coaches, mentors, and trains others in their area of expertise. - Ensures the execution of short to medium-term activities within the business area or supports sub-functions in alignment with the department's strategy.


  • Retail QA Manager

    7 days ago


    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is urgently looking for an on-site Quality Assurance Manager for its retail call center in Makati. The pre-screening interview will take place over the phone. **Position Overview: QA Manager for Retail (Makati)** **Shift:** - Shifting Schedule **Work Arrangement:** - Onsite in Makati **Requirements:** - The hiring team seeks candidates with...


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  • Makati, Philippines TASQ Staffing Solutions Full time

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