
Quality Assurance Manager for Retail
4 weeks ago
Job title: QA Manager for Retail
Work location: Ayala
Work set up and schedule: Brick and Mortar/Shifting Schedule
Salary: 110K
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
- Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.
- The hiring Team wants to see that level of experience in multi program and multi site management for QA
- Six sigma certification
- At least 2 -5 years experience as QA Manager with BPO experience
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