Email/Chat Support Agent
3 hours ago
About Us: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.Company website: www.CEF.incThe Email/Chat Agent is responsible for providing customer support and resolving issues through chat and email channels. This role involves handling customer inquiries, troubleshooting problems, and delivering excellent service to ensure customer satisfaction.ROLES AND RESPONSIBILITIES:Respond promptly to customer inquiries via chat and email.Provide accurate, valid, and complete information to customers.Resolve customer issues and complaints efficiently and professionally.Identify and assess customers' needs to achieve satisfaction.Troubleshoot and resolve customer issues by providing appropriate solutions.Escalate unresolved issues to higher-level support when necessary.Maintain clear, concise, and courteous communication with customers.Document all interactions and maintain accurate records of customer issues and resolutions.Provide timely and effective follow-ups to ensure customer satisfaction.Stay updated on product knowledge, company policies, and procedures.Utilize available resources and tools to provide accurate information to customers.Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores.Continuously strive to improve efficiency and effectiveness in handling customer inquiries.Work collaboratively with team members and other departments to resolve customer issues.QUALIFICATIONS:At least one year of experience with Email/Chat support is required.Experience in handling Inbound/Outbound calls (preferred).High school diploma or equivalent; a college degree is a plus.Previous experience in customer service, preferably in a BPO or call center environment.Excellent written communication skills with a strong command of grammar and spelling.Ability to multitask and manage time effectively.Good interpersonal skills and a customer-focused attitude.Proficiency in using chat and email platforms, as well as CRM software.Strong problem-solving skills and attention to detail.OTHER QUALIFICATIONS:Must be able to work from home with a secure, distraction-free environmentAmenable to report on-site if needed (Mandaluyong City).Requires fast internet speed at homeTyping speed of at least 35wpm with 90% AccuracyOpen to working on a shifting schedule, including holidays and weekends.Able to start immediatelyADDITIONAL DETAILS:This is a project-based role under a 4-month contract. The contract may be extended or converted to a permanent position depending on business needs and performance.
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Email/Chat Support Agent
2 hours ago
Mandaluyong City, National Capital Region, Philippines CEF Solutions Inc. Full time ₱15,000 - ₱30,000 per yearAbout Us: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent...
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Live Chat and Email Support Agents
1 week ago
Quezon City, National Capital Region, Philippines HelpFlow Full time ₱86,400 - ₱172,800 per yearLooking for a stable remote customer service job? We got you Join us if you have the experience, skills, and #WFH setup. Read on to learn more.Position: Customer Service Agent (Live Chat and/or Email Support)Working Hours: Shifting schedule, predominantly US Business hoursHiring Company: We run customer service operations for e-commerce stores,...
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Live Chat and Email Support Agents
1 week ago
Quezon City, National Capital Region, Philippines HelpFlow Full time ₱4,000 - ₱40,000 per yearLooking for a stable remote customer service job? We got you Join us if you have the experience, skills, and #WFH setup. Read on to learn more.Position:Customer Service Agent(Live Chat and/or Email Support)Working Hours:Shifting schedule, predominantly US Business hoursHiring Company:We run customer service operations for e-commerce stores, providing...
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Email Support Agent
1 week ago
Cebu City, Central Visayas, Philippines Supporting Enterprises Inc. Full time ₱312,000 per yearEmail Support Specialist (For Pooling)Job Purpose:Join our Email Support team. Provide exceptional customer support, troubleshoot issues, and conduct remote sessions. Contribute to our knowledge base and identify product improvements. Requires strong technical skills (HTML, CSS, JavaScript, and SQL), excellent communication, and a passion for customer...
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Pioneer-Chat/Email Support
1 week ago
Mandaluyong City, National Capital Region, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per yearAs a Pioneer-Chat/Email Support, you will be the first point of contact for customers, providing exceptional customer service via chat and email. This is a full-time role based in Mandaluyong City, Metro Manila, where you will play a crucial part in delivering the company's mission of providing top-tier customer support.What you'll be doingResponding...
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Seasonal Non-voice Support
3 days ago
Mandaluyong, Philippines Support Services Group Full timeKey Responsibilities As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include: Responding to customers concerns and inquiries. Engaging with customers through live chat or email. Keeping customers informed by maintaining updates on new and ongoing tickets....
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Chat Support Agent
3 hours ago
Mandaluyong City, National Capital Region, Philippines SSG Full time ₱150,000 - ₱250,000 per yearWITH P5,000.00 SIGN-ON BONUS* Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Pioneer Sports Betting Account Key Responsibilities:As a Chat Support Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers' concerns and...
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Chat and Email Support
4 days ago
Cebu City, Central Visayas, Philippines ARAM ENTERPRISES INC Full time ₱150,000 - ₱250,000 per yearAbout the role Are you a fresh graduate looking for an exciting opportunity to kickstart your customer service career? ARAM ENTERPRISES INC' is seeking a talented Chat and Email Support Specialist to join our dynamic team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service and support through our...
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Chat/email support
4 days ago
Cavite City, Calabarzon, Philippines ATLAS MANPOWER EXPONENTS COMPANY INC Full time ₱200,000 - ₱250,000 per yearAbout the role We are seeking a highly skilled and customer-oriented Chat/Email Support Specialist to join our dynamic team at ATLAS MANPOWER EXPONENTS COMPANY INC'. In this full-time role, you will be responsible for providing exceptional customer service and technical support to clients of AT&T, primarily through chat and email channels. This position is...
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No experience
3 days ago
Quezon City, Philippines Sapient Global Services Full timeOne-day hiring process! Earn up to 25k monthly! Sapient is urgently hiring a Chat Support Agent to join our team! This is for urgent hiring. Apply now! Responsibilities: • Respond to customer inquiries via chat, email, or other non-voice channels • Provide accurate and timely assistance to customers • Troubleshoot and resolve issues...
