Chat Support Agent

11 hours ago

Mandaluyong City, National Capital Region, Philippines SSG Full time ₱150,000 - ₱250,000 per year

WITH P5,000.00 SIGN-ON BONUS*

Work arrangement: 100% Onsite role

Type of employment: Full-time

Account: Pioneer Sports Betting Account

Key Responsibilities:

As a Chat Support Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:

  • Responding to customers' concerns and inquiries.
  • Engaging with customers and vendors through live chat.
  • Facilitating communication between customers and internal support to drive timely resolutions.
  • Ensuring customer satisfaction through meticulous issue tracking.

About You:

To excel in this role, you should possess:

  • At least 6 months of Non-voice Support experience in BPO industry.
  • Good computer skills, with experience in Word, Excel, and Outlook.
  • Excellent customer service and people skills.
  • Strong organizational abilities and attention to detail.
  • Decisiveness, collaboration, flexibility, and adaptability.
  • The capability to prioritize quickly and remain unflustered in a dynamic environment.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

*Terms & Condition apply.

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