Chat Support Agent

14 hours ago

Mandaluyong City, National Capital Region, Philippines SSG Full time ₱150,000 - ₱250,000 per year

WITH P5,000.00 SIGN-ON BONUS*

Work arrangement: 100% Onsite role

Type of employment: Full-time

Account: Pioneer Sports Betting Account

Key Responsibilities:

As a Chat Support Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:

  • Responding to customers' concerns and inquiries.
  • Engaging with customers and vendors through live chat.
  • Facilitating communication between customers and internal support to drive timely resolutions.
  • Ensuring customer satisfaction through meticulous issue tracking.

About You:

To excel in this role, you should possess:

  • At least 6 months of Non-voice Support experience in BPO industry.
  • Good computer skills, with experience in Word, Excel, and Outlook.
  • Excellent customer service and people skills.
  • Strong organizational abilities and attention to detail.
  • Decisiveness, collaboration, flexibility, and adaptability.
  • The capability to prioritize quickly and remain unflustered in a dynamic environment.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

*Terms & Condition apply.

  • Online Chat Agent

    3 weeks ago

    Quezon City, National Capital Region, Philippines Northwestern University Full time

    We're hiring Online Chat Agents to join our growing team No experience? No problem—training is provided. Your role will be to assist customers through live chat, answering questions and resolving issues in a professional and friendly manner.Responsibilities:Respond to customer inquiries via chatProvide accurate information and supportDocument interactions...

  • Online Chat Agent

    3 weeks ago

    Marikina City, National Capital Region, Philippines Orbit Teleservices Full time

    Online Chat Agent - Email and text only- Fixed Weekends offJoin to apply for the Online Chat Agent - Email and text only- Fixed Weekends off role at Orbit TeleservicesJob ResponsibilitiesHandle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.Accurately...

  • Live Chat and Email Support Agents

    7 days ago

    Quezon City, National Capital Region, Philippines HelpFlow Full time ₱86,400 - ₱172,800 per year

    Looking for a stable remote customer service job? We got you Join us if you have the experience, skills, and #WFH setup. Read on to learn more.Position: Customer Service Agent (Live Chat and/or Email Support)Working Hours: Shifting schedule, predominantly US Business hoursHiring Company: We run customer service operations for e-commerce stores,...

  • Live Chat and Email Support Agents

    7 days ago

    Quezon City, National Capital Region, Philippines HelpFlow Full time ₱4,000 - ₱40,000 per year

    Looking for a stable remote customer service job? We got you Join us if you have the experience, skills, and #WFH setup. Read on to learn more.Position:Customer Service Agent(Live Chat and/or Email Support)Working Hours:Shifting schedule, predominantly US Business hoursHiring Company:We run customer service operations for e-commerce stores, providing...

  • Chat Support Representative

    3 weeks ago

    Quezon City, National Capital Region, Philippines MHR Full time

    A Chat Support Representative is responsible for assisting customers through live chat platforms. The role involves responding to inquiries, resolving issues, and providing accurate information in a timely and professional manner. Agents are expected to maintain a friendly and empathetic tone while ensuring customer satisfaction.ResponsibilitiesHandle...

  • Full-time Live Chat Customer Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱40,000

    Live Chat Customer Support JobThis position involves interacting with customers through live chat to resolve their inquiries and provide accurate information about products and services.The ideal candidate should be proactive, service-oriented, and comfortable using computer systems.Key responsibilities include responding to customer inquiries, providing...

  • Support Agent

    1 week ago

    Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time $9,600 - $12,000

    We are currently seeking a dedicated Support Agent to provide exceptional customer experience across our platform.About the Role:Respond promptly to customer inquiries and complaints via email and chat, ensuring timely resolution of issues.Provide accurate information about products, orders, shipping, and returns to maintain customer satisfaction.Assist...

  • Chat Support Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱5,000 - ₱40,000

    Customer Support RepresentativeWe are seeking proactive and service-oriented individuals for full-time live chat customer support positions.Respond to customer inquiries and resolve issues through live chat in a timely and professional manner.Provide accurate and helpful information about products, services, and company policies.Assist customers with placing...

  • Seasonal Customer Service Agent

    3 days ago

    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Position: Seasonal Customer Service AgentWork set-up: Hybrid (1x onsite & 4x work from home)Schedule: Day ShiftDuration: October 2025 to March 2026In this role, you'll be the first point of contact for our customers—assisting them via phone, email, and live chat. From handling product inquiries and order updates to resolving returns and warranty concerns,...

  • 100 chat support

    7 days ago

    Mandaluyong City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    About the role This is a full-time customer service role based in Metro Manila. You will be providing 100% chat support for a non-voice account, handling customer inquiries and requests via chat. As a Customer Service Representative (CSR), you will be the primary point of contact for customers, ensuring their needs are met promptly and efficiently.What...