Customer Experience Advocate

6 days ago

Sorsogon, Bicol, Philippines beBeeCommunication Full time $12,000 - $24,000

Our company is building the ultimate communication solution for communities across America.

We have more than 20,000 customers who rely on us to provide exceptional service.

About the Role
  • We are looking to expand our support team and hire talented individuals who can deliver outstanding customer experiences.

Advanced English language skills are required for this role.

Your Key Responsibilities
  1. You will be responsible for tracking customer concerns, identifying trends, and driving positive outcomes.
  2. Work closely with cross-functional teams to remove customer obstacles and ensure seamless operations.
  3. Deliver exceptional customer service by listening to their needs and providing tailored solutions.
  4. Understand why customers wish to cancel and work on strategies to retain them.
  5. Upsell additional products and services that save customers time and money.
  6. Be calm under pressure, establish rapport quickly, and communicate effectively with diverse stakeholders.
  7. Be kind at heart and adapt quickly to change.
  8. Excellent verbal and written English communication skills are essential.
  9. Multitasking and organizational skills are highly valued.
  10. Experience with Zendesk or similar technology is a plus.

We value curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth.

Efficiency is key to our success. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience.

We prioritize decisive action over deliberation, recognizing that innovation requires taking calculated risks.

Transparency is essential for strong relationships with our stakeholders.

We take pride in our work and see it as a reflection of who we are. We're always looking for ways to improve and welcome feedback.

Teamwork is crucial to delivering exceptional results. We foster a collaborative culture that drives our success and promotes a supportive work environment.

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