Customer Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000

We are currently seeking an experienced and skilled professional to join our Customer Support Team as a Customer Service/Product Support specialist. The ideal candidate will possess strong communication skills, technical knowledge, and the ability to resolve complex issues efficiently.

Job Responsibilities
  • Provide exceptional customer service by responding to inquiries and resolving customer complaints in a timely and professional manner.
  • Assist customers with technical problems, offering solutions and guidance to ensure their satisfaction.
  • Cross-Functional Interaction: Collaborate with other teams within the organization to ensure comprehensive problem resolution and customer satisfaction.
Required Skills:
  • Technical Expertise: Strong experience in customer service, proficiency in English, excellent troubleshooting and problem-solving skills, and strong communication abilities.
  • Tech-Centric Experience: Familiarity with product support and troubleshooting processes, and any relevant certifications in customer service or technical support.
Benefits:
  • Competitive compensation package, including annual salary increases based on performance.
  • Comprehensive benefits, including medical and life insurance coverage from the second month, a monthly utility stipend for remote work, leave credits for vacation and travel, and additional pay for night shifts.
  • Access to online training resources and opportunities for career growth and development.

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