Luxury Hotel Guest Experience Manager

1 day ago


Makati City, National Capital Region, Philippines beBeeGuestRelations Full time ₱600,000 - ₱1,200,000
Job Summary

We are seeking a Guest Relations Officer to join our team, responsible for providing exceptional service to Indian-speaking guests and VIPs.

About the Role

This is an entry-level position that requires a graduate with a degree in Hospitality Management or a related field. The ideal candidate will have at least one year of experience in a luxury hotel and fluency in Indian languages.

Key Responsibilities
  • Support front desk operations and ensure that Indian language-speaking and VIP guests meet expectations from pre-arrival to departure.
  • Promote special arrangements and requests for Indian-speaking arrivals.
  • Facilitate in-room check-in for Indian-speaking guests and guests with transfer-in.
  • Monitor Indian-speaking arrivals, in-house departures, and offer assistance throughout their stay.
Requirements
  • Graduate with a Degree in Hospitality Management or any related field.
  • Minimum of one (1) year of relevant experience in a luxury hotel is an asset.
  • Fluency in Indian languages e.g., Hindi, Tamil, Telugu, etc. (reading, writing and speaking). Knowledge of Indian culture and customs is an asset.
  • Service-oriented with excellent communication and interpersonal skills.
Benefits
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality

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