Executive Housekeeper

3 weeks ago

Makati City, National Capital Region, Philippines Rockwell Land Corporation Full time

Direct message the job poster from Rockwell Land Corporation

The Executive Housekeeper at Aruga is responsible for leading and managing all aspects of the Housekeeping Team to ensure the highest standards of cleanliness, aesthetics, and service across guest rooms, public areas, and back-of-house spaces. This role requires a detail-oriented and service-driven leader who upholds the Aruga brand's commitment to luxury, comfort, and guest satisfaction.

Responsibilities
  • Operations Management: Oversee daily operations of the housekeeping team, including room cleaning, laundry services, public area upkeep, and linen inventory.
  • Ensure all guest accommodations and public spaces meet Aruga's luxury cleanliness and presentation standards. Implement cleaning schedules, inspection routines, and quality control processes.
  • Staff Leadership: Recruit, train, and supervise housekeeping staff, ensuring high performance and team morale. Conduct regular staff evaluations, coaching sessions, and skills development. Foster a culture of excellence, respect, and service among the team.
  • Guest Experience: Respond to guest feedback and complaints related to housekeeping services; ensure prompt and effective resolution. Collaborate with Front Office and Maintenance teams to fulfill guest requests and manage room readiness.
  • Administrative Duties: Manage housekeeping budgets, cost controls, and inventory management (supplies, linen, uniforms, equipment). Ensure compliance with health and safety regulations, brand standards, and local labor laws. Prepare reports on occupancy, room readiness, and staff productivity for upper management.
  • Sustainability & Standards: Promote eco-friendly practices and efficient use of resources in housekeeping operations. Uphold Aruga's brand promise through attention to detail and personalized service.
Qualifications
  • Bachelor's degree in Hospitality Management or related field preferred.
  • Minimum 5 years of experience in a supervisory role within a luxury hotel or serviced residence environment.
  • Strong leadership, organizational, and communication skills.
  • Proficient in housekeeping software and property management systems.
  • High standards of cleanliness, hygiene, and service excellence.
  • Flexibility to work weekends, holidays, and in a dynamic work schedule.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative, Training, and Public Relations
Industries
  • Hospitality

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