Professional Customer Support Specialist

2 days ago

Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱783,393 - ₱1,041,121

About the Role

As a key figure in our customer support team, you will be the primary point of contact for our customers, assisting them with a variety of inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.

You will work closely with both customers and service providers to ensure a seamless experience and maintain our high standards of service.

A comprehensive training program will be provided, and your direct manager will offer guidance and support throughout your journey as we grow the business together.

This is an excellent opportunity for self-starters who are well-organized and proactive, comfortable conversing over the phone with internal stakeholders, including your direct manager and team members.

Cancellations Handling:

  • Manage Event Cancellations: Review and process event cancellation tickets, ensuring that all parties are informed and that adjustments are made accurately.

  • Bid Ticket Management: Assess and implement changes to bids, including date adjustments, pricing updates, and new bid creation.

  • Booking Amendments: Handle requests for changes to existing bookings, ensuring that both parties are informed and that adjustments are made accurately.

  • Profile Updates: Process profile update requests, such as changes to address, password, and payment methods.

  • Failed Identification Checks: Investigate failed ID checks through verification processes, updating profiles accordingly.

  • Post-Service Responses: Review feedback from service providers after events, determining necessary follow-up actions and contacting the appropriate parties to address issues.

When it comes to managing cancellations, you'll apply logical thinking and professionalism to resolve complex situations effectively.

What You Bring

  • Experience: At least 3 years in customer-facing, customer support or a related field.

  • Autonomy and Organization: Self-starters who are well-organized and proactive are preferred.

  • Communication Skills: Comfortable conversing over the phone with internal stakeholders, including your direct manager and team members.

  • Emotional Intelligence: High ability to empathize with providers and customers, fostering positive relationships and trust in the brand.

  • Technical Skills: Ideal experience with CRM software or similar systems.

  • Adaptability: Able to thrive in a dynamic environment where processes are continuously improved and new approaches are tested.

  • Flexibility: Ideal for those open to a shift-based schedule that includes weekends.

As a key member of our team, you will have opportunities for growth and professional development, working with a fast-growing startup in a supportive and collaborative environment.

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. Throughout the recruitment process, you will engage with Human Talent Acquisition Experts who will guide you every step of the way.

At this company, we believe in creating positive employee experiences and providing opportunities for growth and learning.

Benefits

  • Growth Opportunities: Take part in shaping the future of our company and develop your skills in a rapidly evolving industry.

  • Dynamic Work Environment: Work with a talented team in a fast-paced environment where innovation and creativity are encouraged.

  • Meaningful Work: Make a tangible impact on our customers' lives and contribute to the success of our business.

  • Employee Support: Enjoy comprehensive benefits, including professional development opportunities and access to cutting-edge technology.

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