Support Specialist

12 hours ago


Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱2,200,000
About the Role

You will be a key member of our support team, serving as a bridge between our customers and internal teams.

  • Investigate complex issues, collaborate with experts, and ensure timely resolutions for our customers.
  • Handle escalated support tickets through various channels to deliver exceptional customer experiences.
Key Responsibilities

You will:

  • Troubleshoot technical issues using internal tools and APIs to resolve problems efficiently.
  • Partner with cross-functional teams to share knowledge, trends, and solutions.
  • Contribute to knowledge base articles and troubleshooting guides to reduce future escalations.
  • Assist in teaching support specialists by sharing advanced troubleshooting steps and best practices.
Requirements

To succeed in this role, you will need:

  • Technical troubleshooting skills combined with clear communication.
  • The ability to work independently and collaboratively as part of a team.
  • A willingness to learn and adapt to new technologies and processes.
Benefits

This role offers opportunities for professional growth, skill development, and collaboration with experienced professionals. You will have the chance to make a meaningful impact on our customers' experiences and contribute to our company's success.


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