Customer Support Specialist
1 day ago
We're seeking an experienced Customer Support Specialist to join our team. As a key member of our customer service initiative, you will be responsible for delivering exceptional support to our clients' customers.
As a Customer Support Specialist, you will work closely with our clients to understand their needs and develop effective solutions. Your primary responsibility will be to handle inbound and outbound calls professionally and efficiently.
Your Key Responsibilities
- Handle inquiries and provide resolutions in a timely and professional manner.
- Use your problem-solving skills to resolve complex issues on the first call.
- Research and retrieve information across systems to support customer needs.
- Document interactions accurately and process claims efficiently.
- Guide customers through options to find the best solutions.
- FOLLOW company scripts, policies, and procedures while utilizing available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
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