Ambitious Customer Support Professional

2 days ago

Davao City, Davao, Philippines beBeeCustomerExperience Full time ₱2,000,000 - ₱2,500,000
Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will have 1-2 years of experience in customer service, conflict resolution, and teamwork.

  • Fundamental Skills:
  • Great decision-making skills and judgment: Make sound decisions in the best interests of customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Aware of Muslim community nuances/challenges: Understand the cultural and community dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

Key Responsibilities:

  • Support customers via direct chat or phone.
  • Respond to all messages within SLA.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add 'Outreach to new customers and help them onboard within agreed SLA.
  • Respond to resolve customer queries in a holistic manner.
  • Use the CRM to take diligent notes and add context to customer data.

The LaunchGood Vision:

We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. We are committed to supporting great ideas in the community and challenging ourselves to think bigger. We invite you to be part of our global team and help us change communities, countries, and the world - one ambitious project at a time.

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