Customer Support Professional

1 day ago

Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱800,000

Job Summary

">
  • We are seeking a highly skilled professional to provide exceptional customer support and ensure a positive customer experience.
">Key Responsibilities:">
  • Provide prompt and efficient support to clients via phone, email, and chat using client CRM software such as Salesforce.
  • Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding the resolution of their issues.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
  • Participate in quality assurance initiatives and training programs.
  • Be able to adapt and adjust to changing business needs.
">Requirements:">
  • Professional English fluency.
  • Experience using Salesforce.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
  • Fast learner with adaptability in a fast-paced environment.
  • Bachelors Degree (Desirable).
">Working Conditions:">

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you have a passion for delivering exceptional customer support, we invite you to apply for this opportunity.

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