IT Support Professional

2 days ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱250,000 - ₱350,000

Job Title: IT Support Specialist

Description:

This is an exciting opportunity to join our team as a skilled IT Support Specialist. As the primary point of contact for internal technology issues, you will be responsible for providing timely and professional support via phone, email, and ticketing system.

Your key responsibilities will include:

  • Triage and resolve Tier 1 issues; escalate unresolved items after 1 hour of investigation/troubleshooting
  • Provide provision/deprovision user accounts in Active Directory, Microsoft 365, Teams Voice, Intune, and other platforms
  • Configure and deploy new Windows devices using Autopilot and Intune policies
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup (Microsoft Authenticator), and printer issues (Windows Print Server)
  • Install and configure business applications and tools
  • Provide remote support via Splashtop
  • Log all support interactions and resolutions with attention to detail and within SLA expectations
  • Monitor ticket queue and ensure tickets are responded to and closed within SLA 90%+ of the time
  • Document known issues, solutions, and update the IT knowledge base regularly
  • Identify documentation gaps and track them for knowledge base updates
  • Assist the IT Manager and Tier 2 Support Specialist on projects and cross-functional initiatives
  • Monitor recurring issues and flag opportunities for automation or process refinement
  • Provide new hire onboarding setup and support for all systems
  • Assist with release of quarantined email requests (DarkTrace)

About You:

We are looking for a highly skilled and experienced IT Support Specialist who can provide excellent technical support and customer service. Key qualifications include:

  • Experience in a help desk or technical support role
  • Prior knowledge of device provisioning and user account administration
  • Strong communication and customer service skills

Benefits:

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

What We Offer:

As an IT Support Specialist, you will have the opportunity to work in a dynamic and supportive team environment. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.

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