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Technical Support Expert

1 week ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Cognizant Technology Solutions Philippines Inc. is a leading provider of technology and business process outsourcing services.

Job Overview

The Technical Support Specialist will play a key role in delivering exceptional customer service to clients across multiple industries.

Responsibilities
  • Provide technical support to clients via phone, email, or chat.
  • Troubleshoot complex technical issues related to POS systems.
  • Collaborate with internal teams to resolve client issues efficiently.
Requirements
  • Minimum of 6 months BPO experience for SHS graduates / 2 years in college with no back subjects.
  • Preferably with background in POS troubleshooting; ITHD/Service Desk/Tech Support- BPO experience or graduate of any IT related course.
  • Must be willing to work onsite in Giga Tower, Quezon City.
  • Excellent written and verbal communication skills.
Benefits

In addition to an industry-standard salary and clear career growth opportunities, the selected candidate will also receive HMO coverage from day one of employment.

  • Competitive medical coverage for the employee and family.
  • Medicine reimbursement for outpatients.
  • Maternity assistance.
  • Educational Assistance.
  • Life, accidental death and dismemberment, and total permanent disability insurance.
  • Laboratory, diagnostic and therapeutic procedures.
  • Annual Physical Exam (APE).
  • Dental.
  • Access to major hospitals.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a dynamic team environment.