
Lead Client Engagement Specialist
1 day ago
Overview:
We are seeking a highly skilled professional to fill the role of Lead Verification Support Agent in a dynamic, multicultural environment.
Key Responsibilities:
- Confirm the interest of submitted leads through contact and engagement.
- Forward qualified inquiries to relevant retailers ensuring seamless communication.
- Accurately update and categorize leads within our system to facilitate efficient operations.
- Maintain confidentiality while working with sensitive customer information.
- Apply customer satisfaction strategies to deliver a positive experience.
- Stay up-to-date on client products and services to provide expert support.
Requirements:
- Fluency in both German and English (C1 written and spoken for both languages).
- Prior experience in Customer Service or Marketing roles.
- Proven track record of successful lead communication and follow-up.
- Attention to detail and strong organizational skills to prioritize tasks effectively.
- Positive attitude and responsible work ethic.
- A personal laptop or computer with 8Gb of RAM and stable internet connection for remote work.
Nice to Have: Previous experience working with luxury brands can be beneficial.
Benefits: Fixed schedule, opportunity to work fully remotely, inclusive international team, competitive bonuses for referrals, paid training and probation, work-life balance, responsive management, and supportive greenhouse conditions for self-development.
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