Client Retention Specialist

16 hours ago

Pasay, National Capital Region, Philippines beBeeClientRetention Full time ₱475,200 - ₱504,000
Job Opportunity

We are seeking a highly skilled professional to take on the role of Client Retention Specialist. This position is ideal for an individual who has experience in leading direct video interactions with international clients, coaching and developing teams, and shaping software through hands-on testing.

Key Responsibilities:

  • Lead engaging video calls with international clients to ensure seamless communication and resolution of issues.
  • Guide new clients and team members through smooth onboarding experiences to foster strong relationships.
  • Provide support to clients in a solutions-first approach, addressing their needs and concerns promptly.
  • Analyze client feedback to identify areas for improvement and implement changes accordingly.
  • Build lasting partnerships with clients across global markets through proactive communication and relationship-building.

The Impact You'll Make:

  • Cultivate long-term relationships with clients, resulting in increased customer satisfaction and retention.
  • Develop and coach high-performing teams, enhancing overall productivity and performance.
  • Pioneer innovation in software development, leveraging user feedback to drive improvements and growth.

Requirements:

This role requires someone with 1-2 years of leadership experience in a BPO/customer service environment, 1-2 years of client-facing account management experience, proven track record in team development and coaching, strong English communication skills (written and verbal), experience in performance management and metrics tracking, and background in virtual team management.

Desired Skills:

  • Exceptional problem-solving abilities to address complex client issues.
  • Strong emotional intelligence and empathy to build trust with clients.
  • Advanced organizational and multitasking skills to manage multiple projects simultaneously.
  • Ability to thrive in fast-paced environments, adapting to changing priorities and deadlines.
  • Excellent documentation and process improvement skills to streamline operations.
  • Proactive communication style to keep stakeholders informed and engaged.
  • Adaptability and resilience to navigate ambiguity and uncertainty.
  • Tech-savvy with quick platform adoption skills to stay up-to-date with industry developments.

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